Band 9: Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready. Write a letter to the shop. In your letter say what has happened and how you feel ask them to explain why there has been a delay ask them to repair the radio very quickly or to supply you with a new radio You should write at least 150 words.

Respected Sir,

I am writing to address the delay regarding the repair of my JBL radio, for which I submitted an order with ID number #456783 a week ago at your store.

I am disappointed that even after a week, the radio is not yet ready. When I handed it in, your representative assured me that it would only take 3 days for the repairs as there were no major issues. This radio was a special purchase for my elderly father who enjoys listening to old songs on it daily as it is his primary source of entertainment.

I had trusted in your customer support assurances when I made the initial purchase, but the delay in the repair process has left me feeling let down. I would appreciate an explanation as to why the repair has taken longer than promised.

I kindly request that you prioritize the repair of the radio and have it ready for collection by tomorrow. If this is not feasible, I will have no choice but to utilize my warranty and request a replacement radio from your shop.

I hope to receive a prompt and positive response from your end.

Best regards,

Bhavesh