Band 6+: You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter, – say how sorry you are that the person has had a poor experience – explain what action has been taken against the staff member – offer a free meal for four people at the restaurant as a gesture of goodwill

Dear Sir or Madam,

I am writing to express my strong apologies for the unsatisfactory service that you have experienced in my restaurant.

It is obvious that my restaurant is not in excellent condition, and that is the reason why this place was not satisfying your desires. In other words, the member of staff responsible for your inconvenience has been removed from the list of waiters and is now working in the kitchen department, where contact with guests is unlikely. He has been educated to improve this attitude as well. Additionally, the current staff has undergone training to avoid similar circumstances in the future.

As a gesture of goodwill and as a means of compensation, I would be thankful if you would have a meal with me in the restaurant. Apart from that, you will be given a voucher, meaning that you can have a meal at any time, and it is not charged to you.

I appreciate your time and effort in this matter, and I hope you are on the verge of responding to me.

Yours sincerely,

Aziz.