Letter

Band 7+: You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: introduce yourself explain the problem and state what action you would like from the company

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Dear Sir or Madam,

I am writing to you to inform you that the TV which I ordered from you does not work suitably.

I am Susan Taylor from Glasgow, my partner code is F64312. I tried to inform your customer service about my problem on telephone but unfortunately, I get merely a promise that they will report this for the colleague of service who will come to me to examine the problem after a making appointment. However, I have not heard about them since then.

Previously, I have already bought various devices from you on several occasions, and until now, I have never had any problem with those products which I ordered through your website. Therefore, I was almost shocked, when I found out that the TV, which I purchased on the 26th of July and was delivered yesterday, is wrong. It cannot be set automatically, only manually. In addition, this cannot find numerous channels, and it cannot record the others in its memory.

Therefore, I expect for you to replace this with another one or to refund its full price. At the same time, based on my previous good experience, I strongly believe that you will solve this problem as soon as possible.

I look forward to your reply.

Thank you very much in advance for your understanding and kind help.

Yours faithfully,

Susan Taylor

Word Count: 227

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

problem: 4

which: 3

cannot: 3

Try using synonyms for the above words

Task Response

The letter fully satisfies the requirements of the task. It is well-organized, clearly explains the problem, and states the desired action. The tone is appropriate and professional. There are no significant omissions or lapses.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is clear from the beginning, and each paragraph logically progresses the message. However, there are instances where the flow could be improved with more natural transitions between ideas. For example, when transitioning from introducing yourself to explaining the problem, a smoother connection could enhance the overall coherence. Also, avoid repetition by rephrasing similar ideas.

Lexical Resource

The letter demonstrates a good range of vocabulary suitable for the task. Terms are generally appropriate, but there are instances where more precise word choices could enhance the impact. For example, consider alternatives to phrases like 'does not work suitably' to convey the issue more effectively. Also, avoid using words that do not exist, such as 'wrong' when you mean 'faulty'.

Grammatical Range & Accuracy

The letter demonstrates a reasonable command of grammar, but there are noticeable errors that affect clarity. Pay close attention to verb tense consistency and subject-verb agreement. For example, in the second paragraph, the sentence structure could be refined for better clarity. Also, the use of prepositions and articles could be improved for greater accuracy. Proofreading carefully will help to catch these errors.

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