Letter

Band 5+: You hired a cleaning service to clean your apartment, but the service was not satisfactory and caused damage to some of your belongings. Write a letter to the cleaning service company to complain about their poor service. You should include: - details of the date and time of the cleaning service - a description of the unsatisfactory cleaning and any damages - what compensation you expect from the company.

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Dear Sir or Madam,

I am writing to inform you that I am very disappointed with your cleaning service which I hired from your company.

Firstly, Last week, on 23 July at 4.00 PM . Your cleaning team come to my home for cleaning the house. I am very happy because I know the reviews of your company very well.

Secondly, there are some problems with the cleaning such as stains was not removed properly from the walls and dusting of furniture was not very good. During the cleaning process one of your team member broken my glass door which was very expensive. Your cleaning service is not fantastic according to price.

Lastly, I am not satisfied with the quality of your work and negligence of your staff. I want compensation in terms of money . Please look my matter as soon as possible .

I look forward to hearing from you as soon possible.

Yours Faithfully,

Manjinder kaur

Word Count: 159

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

cleaning: 6

Try using synonyms for the above words

Task Response

The letter adequately addresses all the requirements of the task, providing the date/time, specific issues, and desired compensation. However, the tone could be more professional and the language more precise. For example, instead of saying 'Your cleaning service is not fantastic according to price,' you could say 'The quality of the service did not justify the cost.' Also, the letter could benefit from more specific details about the damage and the expected compensation amount.

Coherence & Cohesion

The letter is generally understandable, but the organization could be improved. Consider using more explicit topic sentences to introduce the main point of each paragraph. Transition words could also be used more effectively to link ideas and create a smoother flow. For example, instead of simply stating 'Secondly,' you could say 'Furthermore' or 'In addition to this'. The ending is abrupt; try to end with a more specific call to action.

Lexical Resource

The vocabulary is adequate for the task, but it could be more precise and varied. For example, instead of saying 'problems with the cleaning,' you could specify 'issues with the cleaning quality.' Using stronger adjectives and more descriptive language would enhance the letter. Also, avoid informal phrases like 'fantastic according to price'; instead, use more formal language such as 'not commensurate with the price charged'.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay attention to subject-verb agreement (e.g., 'team come' should be 'team came'), correct tense usage (e.g., 'stains was not removed' should be 'stains were not removed'), and article usage (e.g., 'broken my glass door' should be 'broke my glass door'). Also, review basic sentence structure to avoid awkward phrasing. Proofreading carefully before submitting would help catch these errors.

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