Letter

Band 5+: You hired a landscaping company to work on your garden, but they did not complete the job as agreed. Write a letter to the company owner complaining about the poor service. You should include details about: - the original agreement and the work that was supposed to be done - the ways in which the company failed to meet the agreement - what you expect the company to do to rectify the situation.

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Dear sir,

I am writing this letter to express my disatisfaction towards the landscaping job i gave to your company yesterday (31-03-2026). The organisation’s services and the mode of work is unprofessional. I scheduled you to come at excatly 7:00 am. To fix my backyard garden and walk ways which the services supposed to last for 2 hours as stated in your company’s invoice but the workers did not show up until 11:00 am.

After the workers are gone, i checked my garden and i disscoverd that two of my flower vast were broken and some of the grass are not well trimmed. I believd the workers are not good enough or they are not properly trained. I would like the company to send and expert that will come and fix this said issue and i am entittled to recieve 10% discount on my next service with company.

I hope i will get swift response and my complain will be solved with shortest period of time.

Yours Faithfully,

Sola Adebajo

Word Count: 170

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

workers: 3

Try using synonyms for the above words

Task Response

The letter addresses the main points of the task, but it could be improved by providing more specific details and examples to strengthen the complaint. The tone is generally appropriate, but the language could be more precise and professional. To improve, provide specific dates and times for missed appointments, describe the poor workmanship with more detail, and clearly state the desired compensation.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the flow of ideas could be improved. Consider using more explicit transitions between your points to guide the reader. For example, when transitioning from the missed appointment to the poor workmanship, a phrase like 'In addition to the delay...' would help. Also, ensure each paragraph focuses on a single main idea to enhance clarity.

Lexical Resource

The vocabulary used is basic and lacks the precision needed to effectively convey your dissatisfaction. Try to incorporate more specific and descriptive language. For instance, instead of 'the mode of work is unprofessional,' you could say 'the standard of work was substandard and unacceptable.' Also, vary your word choice to avoid repetition and demonstrate a wider range of vocabulary.

Grammatical Range & Accuracy

The letter contains several grammatical errors that impede understanding. Pay close attention to verb tense consistency, subject-verb agreement, and correct article usage. For example, 'I scheduled you to come' should be 'I scheduled your company to come,' and 'flower vast were broken' should be 'flower vases were broken.' Proofread carefully to catch these errors and improve the overall clarity of your writing.

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