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Letter

Band 5+: You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter • explain the situation • complain about the bad service • ask for immediate delivery of your order or your money back

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I, Alini Yapa Mudiyanselage, purchased a turqoise vase from your online store. The company website mentions shipping within Toronto will be delivered in two days.However, I ordered it three weeks ago. and the product has not been delivered yet.

It is unfortunate that a small local business is gainning popularity for bad customer service. If not noticed, I advice you to search your company name through different social media platforms. Futhermore, I am extreamely dissapointed, as your service is beyond terrible. I emailed the company last week requesting an estimated date of arrival. Unfortunately, no employee acknowledged or responded. Your unproffesionalism have costed my time,money and energy.However,it is my fault for not considering your competitor, Rose Vase. I know that they offer premium customer service.

In conclusion, I demand you to refund my cost or deliver the vase immediately. Finally, it my promise that I would not recommend your entity to anyone.

Looking forward to hearing from you,

Yours faithfully,

Alini

Word Count: 163

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Overall Band Score

5.5
(+/- 0.5)
Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.
Grammar Mistakes: N/A
Vocabulary Repetition:
company: 3
Try using synonyms for the above words

Task Response

6.5
The letter adequately addresses all parts of the task. The situation is clearly explained, the complaint is registered, and a clear request for resolution is made. Minor improvements in clarity and structure could elevate the response.

Coherence & Cohesion

5.5
The letter's message is mostly understandable. However, some sentences lack logical flow, and the overall structure could be improved for better coherence. The paragraphing could be more effective in separating ideas.

Lexical Resource

5
The vocabulary used is sufficient, but there's room for improvement in word choice and precision. More sophisticated vocabulary and precise language would enhance the letter's impact.

Grammatical Range & Accuracy

4
The letter contains several grammatical errors that affect the overall clarity and fluency. Improving grammatical accuracy is crucial for a higher score.

Answers On The Same Topic:

You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter • explain the situation • complain about the bad service • ask for immediate delivery of your order or your money back

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Band 5+

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Band 6+

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