Band 9: You purchased a mobile phone from an online store a week ago, but you've encountered several issues with it since receiving it. Write a letter to the online store's customer service department complaining about the faulty mobile phone. You should mention: - The specific problems you are experiencing with the phone - What steps you have already taken to try and resolve the issues - What you expect the online store to do to rectify the situation

Dear Customer Service Team,

I am writing to express my dissatisfaction with the smartphone I purchased from your website.

First and foremost, the phone has a faulty battery that drains rapidly, culminating in frequent overheating. This issue has significantly hindered my ability to work from home and utilize all the phone’s features effectively.

Another significant problem is the phone glitching, which I believe is caused by a broken screen. This not only affects the device’s performance but also detracts from its overall appearance.

I have attempted to reboot the smartphone, reset the settings, and update the software, but the issues persist. I am extremely concerned about these problems and would appreciate it if you could replace the device with a fully functional one. If this is not possible, I kindly request a full refund.

I look forward to your prompt response and resolution of this matter.

Yours faithfully,

Liana Yevloieva