Band 6+: You purchased a mobile phone from an online store a week ago, but you've encountered several issues with it since receiving it. Write a letter to the online store's customer service department complaining about the faulty mobile phone. You should mention: - The specific problems you are experiencing with the phone - What steps you have already taken to try and resolve the issues - What you expect the online store to do to rectify the situation

Dear online shop!

I recently decided to buy a new phone online. I spent a long time choosing the right model, comparing specifications, reading reviews, and finally placing my order. The phone arrived fairly quickly, and I eagerly opened the box. At first glance, everything seemed in order – neat packaging, a screen protector, and all the accessories were present. But when I turned the device on, I was disappointed: the screen didn’t respond to my touch, and the sound was distorted.

I immediately contacted the store’s customer support and attached photos and videos confirming the defect. Fortunately, the staff responded quickly and offered to return the item for inspection. I had to send the phone back and wait about two weeks. All this time, I was worried that they might deny my return or accuse me of damaging the device.

Eventually, the store admitted that the phone was indeed defective and refunded my money. This incident taught me an important lesson: now I always check the seller’s reputation, read the return policy, and choose only reputable stores. Online shopping is convenient, but you need to be careful and attentive.