Letter

Band 7+: You recently bought a piece of electronic equipment from a local store, but it has developed a problem after only a few days of use. Write a letter to the store manager.

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To: manager@gmail.com

Subject: Complaint About Defective Electronic Product

Dear Sir/Madam,

I am writing the complain about an electronic product that I purchased from your store on 29 June 2026. I bought a Bluetooth speaker but after only two days of use it stopped working properly.

The speaker is not charging and it does not turn on even after trying different chargers. I have used the product carefully and followed all the instructions so I believe it has a manufacturing defect.

I kindly request you to replace the product with a new one or provide an full refund. I have the purchase bill and warranty card with me.

Thank you for your time and consideration. I look forward to your response.

Yours sincerely,

Dharani L J

Word Count: 125

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 3

Try using synonyms for the above words

Task Response

The letter fully addresses all parts of the task. You have clearly stated what was purchased and when, described the specific technical issues, and proposed clear solutions (replacement or refund). The tone is appropriately formal and professional for a letter of complaint. To further enhance the quality, you could add a few more descriptive details about the product (such as the model name) to make the scenario feel even more realistic, though this is not required to achieve a high score. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is very well-organized and follows a logical progression. Each bullet point from the task is addressed in a separate, clear paragraph. The transitions between ideas are smooth, making the message easy to follow. To reach a higher level, you could use more sophisticated cohesive devices to link sentences within paragraphs, rather than relying on simple sentence structures.

Lexical Resource

The vocabulary used is appropriate for a formal complaint and is used accurately (e.g., 'manufacturing defect', 'purchase bill', 'warranty card'). However, the range is somewhat limited. To improve, try incorporating more varied and sophisticated synonyms. For example, instead of 'stopped working properly', you could use 'malfunctioned' or 'ceased to operate effectively'.

Grammatical Range & Accuracy

The grammar is generally accurate, and the meaning is always clear. There are a few minor errors, such as 'I am writing the complain' (which should be 'I am writing to complain') and 'an full refund' (which should be 'a full refund'). While these do not impede communication, increasing the variety of sentence structures - such as using more complex subordinate clauses - would demonstrate a higher level of grammatical control.

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Band 7+: You recently bought a piece of electronic equipment from a local store, but it has developed a problem after only a few days of use. Write a letter to the store manager.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought a piece of electronic equipment from a local store, but it has developed a problem after only a few days of use. Write a letter to the store manager.

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You recently bought a piece of electronic equipment from a local store, but it has developed a problem after only a few days of use. Write a letter to the store manager.

You recently bought a piece of electronic equipment from a local store, but it has developed a problem after only a few days of use. Write a letter to the store manager.

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Lexical Resource

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