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Letter

Band 4+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing in regards to the unpleasant experience of not able to take the trip due to the technical issues with your train company system.

I bought tickets for me and my wife from Toronto to Montreal, a week ahead of the journey using the online ticketing portal. Our booking number is AB12345 and have also attached the payment receipt for your reference.

On the day of the journey, I provided the ticket receipts to your company staff before boarding the train and they said, it doesn’t show up in their system. Though, I had my ticket receipts and payment confirmation, your staff didn’t allow me to board the train due their system had some technical issues with listing the passengers who booked online.

I was unhappy about the way your staff dealt with this situation and I had no only able to take the trip but also cancel my stay without any refund. I demand an apology from your staff and full refund of my trip.

Your faithfully,

DasDady

Word Count: 173

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

staff: 4

train: 3

Try using synonyms for the above words

Task Response

The letter addresses the problem faced with the tickets and expresses dissatisfaction with the staff. However, the task could have been more clearly and thoroughly addressed by providing specific details about the incident and suggesting appropriate actions for the train company to take.

Coherence & Cohesion

The letter is somewhat coherent but lacks proper paragraphing. The flow of ideas could be improved by organizing the content into distinct paragraphs for better clarity and coherence. Additionally, some sentences are unclear and could be rephrased for better coherence.

Lexical Resource

There is an attempt to use a range of vocabulary, but some words are used incorrectly or inappropriately. More precise and accurate word choices would enhance the overall lexical resource. Additionally, the tone could be more formal and professional for a complaint letter.

Grammatical Range & Accuracy

There are several grammatical errors throughout the letter, including punctuation mistakes and sentence structure issues. Proofreading for grammar and punctuation would significantly improve the grammatical range and accuracy of the letter.

Answers On The Same Topic:

You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter – describe the problem you had with the tickets – say why were unhappy with the staff – suggest what action the train company should take

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Band 8+

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Band 9

You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter – describe the problem you had with the tickets – say why were unhappy with the staff – suggest what action the train company should take

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Band 8+

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Lexical Resource

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