Letter

Band 4+: You recently had a negative experience with a local service (e.g., a restaurant, a repair shop). You want to inform the manager about it. Write a letter to the manager. - Describe the service you received. - Explain what went wrong and how it affected you. - Suggest what they could do to resolve the issue and improve their service.

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hello dear ‘duni’ restaurant’s manager.

i’m Alex. I visited your restaurant on 20 th of this month, and your restaurant really frustrated me .

When we came into the restaurant, your waiter told us that they don’t have any free seats . then i showed him a one table which was free. he notised that and suggested to take a seat there. and he didn’t opolosied .

THEn , when my wife asked a menu , other waiter look at my wife with jugjemental gaze, also didn’t give us the menu . and then headed off your restaurant starving , with inhibit mood.

i hope that your restaurant reputasion is valueble to you , and you’ll resolve the ussie. for compensation we’d love to got one coupon for free dinner from yo restaurant.

Word Count: 133

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

restaurant: 6

Try using synonyms for the above words

Task Response

The letter addresses the task by explaining the negative experience at the restaurant, including the date of the visit and the issues encountered with the waiters. However, the letter includes some irrelevant information and could benefit from a more detailed description of the negative experience to fully satisfy the task requirements. To improve, focus on providing more specific details about the waiters' behavior and the impact it had on your dining experience. Also, ensure the tone remains professional and avoid overly emotional language. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of information is disrupted by grammatical errors and abrupt transitions. Consider using more cohesive devices to link ideas and ensure a smoother reading experience. For example, use transition words like 'Firstly,' 'Secondly,' and 'Finally' to structure your points more clearly. Also, ensure each paragraph focuses on a single aspect of the issue to improve clarity.

Lexical Resource

The vocabulary used is basic and lacks the precision needed to effectively convey the negative experience. To improve, try to incorporate more descriptive words and phrases to detail the events and your feelings. For instance, instead of saying 'really frustrated me,' you could use stronger language like 'left me deeply disappointed' or 'caused significant dissatisfaction.' Also, avoid informal language like 'duni' and maintain a formal tone throughout the letter.

Grammatical Range & Accuracy

The letter contains frequent grammatical errors that impede understanding. Focus on improving sentence structure, verb tense consistency, and correct use of articles and prepositions. For example, 'he notised that and suggested to take a seat there' should be revised to 'he noticed that and suggested we take a seat there.' Proofreading carefully and using grammar resources can help reduce these errors.

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Coherence & Cohesion

Lexical Resource

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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