Band 5+: You recently had a negative experience with a local service (e.g., a restaurant, a repair shop). You want to inform the manager about it. Write a letter to the manager. - Describe the service you received. - Explain what went wrong and how it affected you. - Suggest what they could do to resolve the issue and improve their service.

Dear Mr. Manager,

I hope this letter finds you well.

I write to you to bring your attention to a certain matter, regarding the service recieved from your company. As you may know, I occasionally form ties with local companies within my area to make profit or form parthnerships for mutual benefits. And therefore, I reached out to your company, though unfortunately the service I recieved was far from pleasing.

As I requested details, from the counter attendant, on how to form parthnership with your company the lady there dismissed me with glim and disregard me with attitude. She spoke in a rude manner and implied my ‘unworthiness’ to form allies in this company.

I was completely baffled by the behavior and judgment. Though I quietly left, without any retort, I did not appreciate the behavior. I doubt anyone would, which is why I write to you and advice you to place a friendly counter attendant to improve the service for your company.

I hope you take action to this incident with seriousness and with consideration to improve service within your company.

Thank you for your time and attention.

Sincerely,

Your potential business partner.