Letter

Band 6+: You recently had a negative experience with a local service (e.g., a restaurant, a repair shop). You want to inform the manager about it. Write a letter to the manager. - Describe the service you received. - Explain what went wrong and how it affected you. - Suggest what they could do to resolve the issue and improve their service.

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I am writing to formally request an explanation and a resolution regarding the negative experience I had with your firm.

I received a package from your firm yesterday February 5. The package was delivered two weeks late and damaged. The package contained breakable materials, which now cannot be used due to the damage. Moreover, I am highly affected by the late delivery date. I had to deliver the package to the construction company, and due to the late arrival of the package, the work on the construction project was delayed and financially damaged.

I hope we can find a solution for these negative impacts. Thank you in advance.

Word Count: 108

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

package: 5

Try using synonyms for the above words

Task Response

The letter addresses the task, but the content could be more detailed and specific. To improve, provide more concrete details about the service, the damage, and the desired resolution. For example, specify the type of package, the nature of the damage, and the exact resolution you are seeking (e.g., refund, replacement). The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The paragraphing is adequate, but could be improved by separating the details of the damage and the impact of the late delivery into distinct paragraphs for better clarity. Transitioning more smoothly between the description of the problem and its consequences would also enhance coherence.

Lexical Resource

The vocabulary used is appropriate and conveys the message effectively. However, the language could be more precise and varied to elevate the tone and impact of the letter. For instance, instead of 'negative experience,' consider using more specific terms like 'unsatisfactory service' or 'problematic delivery.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. The sentence structure is generally sound. To further enhance the grammatical range, consider incorporating more complex sentence structures and varied verb tenses where appropriate.

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