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Letter

Band 7+: You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: - Explain what you ordered and what was missing from your delivery - Explain the importance of this delivery - Ask for a replacement item to be sent

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing this letter to express my dissatisfaction with the last delivery, which was incomplete. I ordered a smartwatch from the company Boat including charger. Unfortunately, the charger was missing when the delivery arrived on November 20, 2024.

Since I ordered it for my brother as a surprise birthday gift, I am highly disappointed with your service. In addition to the missing item, the delivery was delayed by 2 days according to the mentioned when I ordered the item. Due to this, I was unable to gift the product on time, something I never missed in the last 6 years.

To avoid this circumstance, I would appreciate it if you could send me a replacement of this product as soon as possible. Moreover, please assure that the box contains all the required accessories.

I look forward to your prompt response and hope to receive a proper replacement.

Yours faithfully,

Daniel Simon

Word Count: 156

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Overall Band Score

7.5
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
delivery: 3
ordered: 3
Try using synonyms for the above words

Task Response

8
The letter addresses all parts of the task effectively, providing a clear explanation of the order, the missing item, and the importance of timely delivery. The request for a replacement is also clearly stated.

Coherence & Cohesion

9
The letter flows logically and smoothly. The paragraphs are well-structured, and the ideas are presented in a clear and coherent manner. Transitions between paragraphs are seamless.

Lexical Resource

6.5
The vocabulary used is appropriate and accurate, demonstrating a good range of words. While there is potential for more sophisticated vocabulary choices in places, the current selection is effective and clear.

Grammatical Range & Accuracy

6.5
The grammar is mostly accurate, with only minor errors. The letter demonstrates a good range of grammatical structures, although there is room for improvement in precision and complexity in some areas.

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