Letter

Band 6+: You recently purchased a faulty electronic device from an online retailer. Write a letter to the customer service department of the online retailer to complain about the device. You should include details about: - The product and date of purchase - A description of the fault - What action you would like the retailer to take.

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Dear sir or madam,

I am writing this to enquire precise details regarding the return policy of your establishment. I read on your website that you have a return policy but coul not find procedural details to file for returns.

I placed an order for a smartwatch from your website last saturday, during your christmas sale. I was very eager to use it today when i received the delivery package but was shocked to find out that the watch’s dial glass was broken. I am not sure wheather this a manufacturing defect or something else happened during transit which led to this defect, i would like to return this defective product.

I am disappointed that i cannot start using the smart watch to actively start tracking my health. This event has made me question your company’s commitment towards customer satisfaction. In order to rectify the issue and restore my faith, help me return this defective product and place a new order of the same watch.

yours faithfully,

Tom Wilson

Word Count: 169

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

return: 4

order: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by explaining the situation, detailing the purchased item and its problems, and stating the desired resolution. However, it could benefit from more specific details, such as the order number or the exact date of purchase. Additionally, while the letter expresses disappointment, it could be more direct in stating the expected steps for the company to take, such as requesting a prepaid return label or a specific timeframe for resolution.

Coherence & Cohesion

The letter is generally coherent and logically organized, but there are some areas where the flow could be improved. Specifically, the transition between describing the problem and stating the desired resolution could be smoother. Consider using more explicit connecting phrases to guide the reader. For example, you could add a sentence that clearly links the disappointment with the expectation of a resolution before directly stating the desired steps.

Lexical Resource

The vocabulary used is adequate and appropriate for the task. However, there's room to enhance the lexical resource by incorporating more varied and precise language. For instance, instead of repeatedly using 'defective product,' you could use synonyms like 'malfunctioning item' or 'faulty device.' Also, consider using more descriptive adjectives to elaborate on the issues experienced with the smartwatch.

Grammatical Range & Accuracy

The letter contains grammatical errors and phrasing issues that affect clarity. For example, 'coul not find' should be 'could not find,' and 'wheather' should be 'whether.' Additionally, the sentence structure could be improved for better flow and accuracy. Reviewing and correcting these errors would enhance the overall quality of the letter.

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You recently visited a local restaurant. The service and food were poor. Write a letter to the restaurant manager. Include: What happened Why you were unhappy What you want them to do

Dear sir/madam, I am writing to complain about the poor service I recently experienced at your restaurant. Firstly, I would like to mention that the food was served very late, which was mainly due to the lack of organization and attentiveness among the staff. As a result, I had to wait for more than an […]

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You borrowed a bicycle from a neighbor, promising to return it the next day. However, you had an accident and damaged the bicycle. Write a letter to your neighbor. - Apologize for damaging the bicycle. - Describe the extent of the damage. - Offer a solution to repair or replace the bicycle.

You recently visited a local restaurant. The service and food were poor. Write a letter to the restaurant manager. Include: What happened Why you were unhappy What you want them to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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