Letter

Band 6+: You recently purchased a faulty electronic device from an online retailer. Write a letter to the customer service department of the online retailer to complain about the device. You should include details about: - The product and date of purchase - A description of the fault - What action you would like the retailer to take.

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Dear Retailer,

I hope you are having a great day. I recently purchased a new Samsung Monitor from you through your online website. However, when I recieved and opened it yesterday, I found a significant scratch on the monitor’s screen, which was visible with bare eyes. I believe that it might have been handled irresponsibly during it’s picking or delivering.

I had contacted your customer service to report this damage but had to state this very disappointingly that despite making multiple attempts to get a prompt response, no further reaction has been recieved from your service support team. I am starting my new position as an IT Support Technician on Dec 15th, 2025 and bought this monitor to complete a work from home setup in order to support my job requirements.

I would greatly appreciate if your department could follow up with me in order to get this monitor replaced as soon as possible or if not, would like to have a complete refund of the purchase I made. If the delivery of the device will be inclusive of more than 3 days, I can also pick it up from the store itself. Please let me know how would you like to proceed.

Yours truly,

Harpreet

Word Count: 206

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

monitor: 3

support: 3

would: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all parts of the task, clearly describing the damage, expressing disappointment with customer service, and stating the desired resolution. The tone is polite and professional. To improve, consider adding more specific details about the attempts to contact customer service (e.g., dates, methods of contact) to strengthen that point. Also, while the letter is well-organized, ensure each paragraph has a clear focus to enhance readability.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is clear from the beginning, and each paragraph addresses a specific point outlined in the task. To improve coherence, consider using more varied linking words and phrases to connect ideas between sentences and paragraphs. For example, in the second paragraph, you could add a sentence that smoothly transitions from the description of the damage to your disappointment with customer service. Also, avoid including extraneous information, such as your start date and job title, as it detracts from the main points.

Lexical Resource

The letter demonstrates a good range of vocabulary suitable for the task. Terms like 'significant scratch,' 'irresponsibly,' and 'prompt response' are appropriately used. To further enhance your lexical resource, try incorporating more specific and nuanced vocabulary related to customer service and product issues. For example, instead of 'no further reaction,' you could use 'no acknowledgement' or 'no resolution.' Also, consider using synonyms to avoid repetition of words like 'monitor.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with a mix of simple and complex sentences. However, there are a few areas where grammatical accuracy could be improved. For example, 'when I recieved and opened it yesterday' should be 'when I received and opened it yesterday'. Also, 'had to state this very disappointingly' could be rephrased for better clarity and flow, such as 'I must express my disappointment'. Pay close attention to verb tenses and subject-verb agreement throughout the letter. Proofreading carefully before submission can help catch these errors.

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