Letter

Band 6+: You recently purchased a faulty electronic device from an online retailer. Write a letter to the customer service department of the online retailer to complain about the device. You should include details about: - The product and date of purchase - A description of the fault - What action you would like the retailer to take.

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Dear Sir/Madam,

I am a customer of yours who recently purchased an iPhone 17 Pro Max Silver with 1 terabytes memory from your online store a few days ago. It is the perfect device for me since I am a content creator that uses cellphone for capturing videos and pictures daily. Also the memory or the capacity of 1 terabytes of the said device is just the right for me to save all the videos or pictures I’m about to take.

However, upon receiving the package earlier today, to my surprise, it is not working. I tried clicking the power button for many times but it doesn’t work. I also tried charging the unit for 30 mins thinking it was just low battery, but still it is not functional. I have an unboxing and trying on video of my parcel as a proof that the device is not working.

Having said this, I would like to take a full refund from your company for this item or if refunding will not be possible, I would like to have a replacement of the faulty product with the same model, color and capacity.

I am hoping for your positive response on this matter.

Sincerely yours,

Bianca Centeno

Word Count: 205

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

device: 3

Try using synonyms for the above words

Task Response

The letter fully satisfies the requirements of the task. It provides all the necessary details about the faulty product, the issue, and the desired resolution. The tone is appropriate, and the language is clear and effective. Occasional omissions or lapses are acceptable.

Coherence & Cohesion

The letter is generally well-organized and the purpose is clear. The progression of ideas is logical, moving from the purchase details to the problem and then the desired resolution. To improve coherence, consider streamlining some sentences for better flow and clarity. For instance, in the first paragraph, the reasoning behind the purchase could be more concisely stated. Also, ensure smooth transitions between paragraphs to maintain a consistent flow of information.

Lexical Resource

The vocabulary used is appropriate for the task, and you effectively convey the necessary information. To enhance your lexical resource, try incorporating more varied and precise language. For example, instead of repeatedly using 'not working,' you could use synonyms like 'malfunctioning' or 'inoperable' to add depth to your descriptions. Also, consider using more formal language where appropriate to maintain a professional tone.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with mostly accurate sentence structures. However, there are a few areas where improvements can be made. Pay attention to subject-verb agreement and correct tense usage throughout the letter. For example, in the first paragraph, ensure that the verb tenses are consistent and accurate. Additionally, review the use of articles (a, an, the) to ensure they are used correctly. Proofreading carefully before submission can help catch these minor errors.

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Task Response

Coherence & Cohesion

Lexical Resource

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Write a letter to the building manager. In your letter: describe the problems you are facing explain how these issues are affecting you ask the manager to take action You should write at least 150 words. Begin your letter as follows: Dear Sir or Madam,

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