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Letter

Band 5+: You recently purchased a mobile phone online, but it has several defects and does not meet your expectations. Write a letter of complaint to the customer service department of the online store. In the letter • describe the product you purchased and mention the specific defects • explain the inconvenience and disappointment caused by the defective product • request a refund or replacement for the faulty mobile phone

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam

I hope this letter finds you well. I am writing this letter to draw your attention on your service.

Actually, about a couple of days ago, I ordered an I phone XR from your platform. Receipt number of my order is 27JO3. I got my order on time. When I unboxed my order was nice from outer look, but when I checked the features, I got amazed that battery health is just 78% percent as I should have been 100% as well as no safety features.

Not only that, each five to ten minutes automatically my mobile phone is off, although I’m continuously checking phone’s features. I am apprehended. As I am patronizing buying things from your platform, since 3 years. Without a second thought I decided to complain you. I will appreciate you if you accept my request to replace it or to give a refund with following terms and conditions. I declared this product a counterfeit. Enclosed is video that my friend was recording when I unboxed this product and checked all features. I will send on your platform’s email.

I hope you would consider my words and replace this product with original one.

Yours Sincerely

Khush Patel.

Word Count: 202

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Overall Band Score

5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

order: 3

features: 3

product: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. The description of the product and its defects is clear. The inconvenience is explained, and a clear request for a refund or replacement is made. Minor improvements in organization and clarity would elevate the response.

Coherence & Cohesion

5

The letter's message is mostly understandable. However, some sentences lack clarity and smooth transitions between ideas. Improving sentence structure and flow would enhance coherence.

Lexical Resource

4.5

The vocabulary used is appropriate for the context. While there is a range of words, more precise and sophisticated language could be used to enhance the overall impact. The use of 'apprehended' is slightly unusual in this context.

Grammatical Range & Accuracy

3.5

There are several grammatical errors that affect the overall clarity and fluency of the letter. Improving grammatical accuracy is crucial for a higher score. The numerous errors identified by the grammar checker significantly impact this aspect.

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