Band 5+: You recently purchased a mobile phone online, but it has several defects and does not meet your expectations. Write a letter of complaint to the customer service department of the online store. In the letter • describe the product you purchased and mention the specific defects • explain the inconvenience and disappointment caused by the defective product • request a refund or replacement for the faulty mobile phone

Dear Sir/Madam

I hope this letter finds you well. I am writing this letter to draw your attention on your service.

Actually, about a couple of days ago, I ordered an I phone XR from your platform. Receipt number of my order is 27JO3. I got my order on time. When I unboxed my order was nice from outer look, but when I checked the features, I got amazed that battery health is just 78% percent as I should have been 100% as well as no safety features.

Not only that, each five to ten minutes automatically my mobile phone is off, although I’m continuously checking phone’s features. I am apprehended. As I am patronizing buying things from your platform, since 3 years. Without a second thought I decided to complain you. I will appreciate you if you accept my request to replace it or to give a refund with following terms and conditions. I declared this product a counterfeit. Enclosed is video that my friend was recording when I unboxed this product and checked all features. I will send on your platform’s email.

I hope you would consider my words and replace this product with original one.

Yours Sincerely

Khush Patel.