Band 5+: You recently purchased a new appliance from a local store, but it stopped working shortly after you started using it. Write a letter to the store manager to complain about the faulty appliance. You should include details about: - the model and when you purchased it - describe the issue and when it occurred - what you would like the store to do to resolve the problem.

Dear Store Manager,

Yesterday, on Monday, August 17, I bought the brand new iPhone 17 Pro from the California Apple Store. I unboxed the brand new phone in the store. It was normal at first. Everything went well. I checked the camera, the speaker, the display, and the microphone; it was perfect.

Later at home, the phone started lagging, the camera wouldn’t open, and the speaker sounded weird. Then, the phone died, and I couldn’t turn it on.

So today, I decided to bring the phone back to the store, with the hope that Apple would fix the problem before August 23 due to my business trip abroad.

Thank you,

Regards,

Amel.