Band 9: You recently spent a night in a hotel and had to put up with a great deal of noise very early in the morning because of a faulty central heating system. The manager promised to contact you regarding compensation but you still haven't heard from him. Write a letter to the hotel. In the letter describe the problem at the hotel explain what the manager had said at the time say what you want the manager to do.

I am writing to express my disappointment regarding my recent stay at your hotel, where I encountered a significant issue that greatly affected my experience. I spent the night of October 10th at your establishment, and unfortunately, I was awoken very early in the morning by a persistent noise coming from the central heating system. The sound was extremely loud and disruptive, making it impossible for me to rest. Despite my best efforts to get back to sleep, the noise continued for several hours, which left me exhausted and impacted my plans for the following day.

At the time, I reported this issue to your front desk, and the manager on duty assured me that the problem would be looked into immediately. He also promised that I would be contacted regarding compensation for the inconvenience caused by the faulty heating system. However, it has now been over a week, and I have yet to receive any communication from your hotel regarding this matter.

Given the circumstances, I would like to request that my refund be processed promptly, as this was an entirely unacceptable experience, especially given the hotel’s reputation. I trust you will take swift action to resolve this matter, as I have been a loyal guest in the past.

Thank you for your attention to this issue, and I look forward to your prompt response.