Band 8+: You recently stayed at a hotel and encountered some problems during your stay. Write a letter to the hotel manager outlining the issues you experienced, explaining their impact on your stay, and suggesting possible solutions."

Dear Sir/Madam,

I hope this letter finds you well. I am writing to share about unfortunate circumstances that occurred while I was staying at your hotel from March 2nd to March 4th.

I was visiting Toronto for business reasons. On the first day of my stay, I was unable to connect my laptop to the hotel Wi-Fi network. Despite reaching out to the reception for assistance, the staff was unable to resolve my problem. As a result, I missed an important client meeting. Furthermore, I had a disappointing experience at one of the restaurants at your hotel. The service was quite slow, and the food lacked the expected taste.

To improve services and maintain the standard of your hotel, I would suggest providing intensive training to staff members. Consequently, hire professional chefs to improve the quality of food at your restaurant. I hope you will take these suggestions into consideration to enhance the hospitality service of your hotel.

Yours faithfully,

Ram Kapoor