Dear Madam/sir,
I,the undersigned,would like to inform you about the subject.
To begin with, connection with the meeting which was organized in your hotel on the 4th September 2024 for the conference meeting of employee ABC company. We stayed in the hotel room number is 123 on the 3rd floor during our conference meeting at that time our guests enjoyed the hotel facilities, particularly the outstanding designs of the buildings and furnishings as well as the quality of the receptions and transfer provided.
However, In spite of all over contentment with the hotel service, the meeting reported being a dissatisfied with the issues the disturbed our meeting schedule. Some sound system issues made it difficult for presenters to communicate. Furthermore, all colleagues agreed that some food service was delayed; therefore, the food was totally cold.
To ensure a better service for the future cases, we are considering all the favorable reports, but one bad impression leaves a very negative feedback. We believe that this was the simply an unfortunate accident and the fame of your hotel will not suffer from it.
Hope you are consider this feedback taken positively also establish new better services. Thank you.
Yours faithfully,
XYZ