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Letter

Band 5+: You should spend about 20 minutes on this task. There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter • describe what the problems are • explain how these problems are affecting you • suggest what you would like the company to do You do NOT need to write any addresses. Begin your letter as follows: Dear ..........., You should write at least 150 words.

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Note: Both the topic and the answer were created by one of our users.

Dear Mr. John,

I am writing this letter in order to share the issue that has been encoutered within weeks.

First of all, the bus does not arrive on time; as you know there is a timetable for every station as you company added to the board. However, the time is not respected as we can spend more than 30 minutes waiting the bus to arrive, this leads to being late at work. Secondly, the automatic machine which scan the bus card sometimes does not work this which contribute to wait like 10 minutes before it can work again thi leads to miss sometimes meeting or rendezvous. Thirdly, the machine overcharge the fare the ticket which leads to quarrel with the bus conductor.

I would suggest that the company do daily checking like availing the automate tool that would help to make sure the driver arrive on time at work. Adding to that, the company should do daily maintainance in order to make sure the automatic machine work properly.

I am hoping with these suggestions the company will do better and provide a good customer service.

Sincerely,

Fabrice Ngenzi

Word Count: 189

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Overall Band Score

5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

company: 4

arrive: 3

leads: 3

machine: 3

which: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. The issues are clearly described, their impact explained, and suggestions for improvement are offered. However, a more detailed explanation of the impact on the writer would strengthen the response.

Coherence & Cohesion

5

The letter's structure is generally clear, but the flow could be improved with smoother transitions between paragraphs and ideas. Some sentences lack logical connections, affecting the overall coherence.

Lexical Resource

4.5

The vocabulary used is appropriate for the task, but a wider range of vocabulary and more precise word choices would enhance the letter's impact. Some lexical choices are slightly inaccurate or informal.

Grammatical Range & Accuracy

3.5

While the letter conveys the message, there are several grammatical errors and inaccuracies that affect the overall clarity and fluency. Improving grammatical accuracy is crucial for a higher score.

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