Band 6+: You should spend about 20 minutes on this task. There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter • describe what the problems are • explain how these problems are affecting you • suggest what you would like the company to do You do NOT need to write any addresses. Begin your letter as follows: Dear ..........., You should write at least 150 words.

Dear Mr Smith,

I am writing this letter to inform you about the problems our neighbourhood has been facing because of the unreliable bus service.

As you might know from past few weeks the buses are usually late and or are cancelled without prior notifications. Moreover the updates visible on the mobile application are not real time based. Sometimes, the bus has already left the stop however on the app we will show otherwise.

Therefore, our community is finding it difficult to acclimatize with these changes. Moreover, plenty of elderly people depends upon your organization services to execute their daily chores like commuting to work or doctors appointments. At the end of the day, all these individuals has to face the consequences because of the disrupted services

For this reason, we request you to please take some steps towards optimizing your organization services. We would appreciate if timely updates are provided on your bus service application or website. Moreover, on cellular customer assistance with live tracking updates will be an great enhancement in your services.

Hope to see positive improvement in the bus route soon.

Yours Sincerely,

Sukh