Band 9: You subscribed to a new internet service plan a few weeks ago, but you are experiencing slow internet speeds and unreliable service. Write a letter to the internet service provider complaining about the poor service. You should include details about: - the details of your internet plan and when you subscribed - describe the problems you are experiencing with the service - what steps you want the provider to take to fix the problem.

I am writing to formally lodge a complaint regarding the internet service I recently subscribed to (Account No. 455920), which was installed at my residence on the 10th of January.

Since the activation of the service, I have encountered persistent connectivity issues. Specifically, the connection drops intermittently throughout the day, often requiring a manual restart of the router. Furthermore, even when the connection is stable, the data transfer speeds are significantly lower than the 500 Mbps promised in my “Ultra-Fast” subscription package; my recent speed tests consistently show results below 20 Mbps.

These technical failures have caused considerable disruption to my professional life. As I currently work from home, I rely heavily on a stable connection for video conferencing and accessing cloud-based servers. Due to the frequent outages, I have been disconnected from several high-stakes meetings, which has been both embarrassing and detrimental to my productivity.

To resolve this matter, I request that you dispatch a senior technician to my property to inspect the wiring and hardware as soon as possible. If the issue is found to be with the external network, I expect a definitive timeline for the repairs. Additionally, I believe it is only fair that I receive a pro-rata credit or a refund for the period during which the service was not fit for purpose.

I look forward to your prompt response and a swift resolution to this problem.

Yours faithfully