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Letter

Band 6+: You subscribed to an online streaming service a month ago, but you've experienced constant technical issues and poor customer support. Write a letter to the streaming service provider complaining about the problems you've encountered. You should include details about: - the specific technical issues you are facing - the unsatisfactory customer support you received - what resolution you are seeking, such as a refund or improved service.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir,

I am writing to inform you about a problem that I have been facing for a week.

Two weeks back, I took out a subscription plan from your website namely Netflix. I took a membership plan for a year as I am a movie lover. I do not want to miss any new movie. However, I have been suffering from technical issues. The internet on your website is quite slow. It takes 3 to 4 minutes to download anything. I have checked my Wi-Fi connection and it is working better on other platforms. Last week, I sent an email to your email, but I did not receive any response. After that, yesterday I called at your customer service center and they ensured that will solve the problem. But, I am experiencing the same issue.

Sir, I want that my problem will be solved at your earliest convenience or you may refund my all money, so that I can take subscription from other website. I do not want to miss any more time.

I hope you will look into this matter as soon as possible.

Yours Sincerely,

Sana

Word Count: 189

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Overall Band Score

6
(+/- 0.5)
Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.
Grammar Mistakes: N/A
Vocabulary Repetition:
problem: 3
website: 3
Try using synonyms for the above words

Task Response

7
The letter adequately addresses the task by outlining the technical issues, attempts to contact customer support, and the desired resolution. The content is relevant and presented in a generally clear manner. To improve, provide more specific details about the technical issues and customer support interactions. For example, specify the error messages encountered or the names of customer service representatives spoken to. Also, proofread for minor grammatical errors to enhance clarity.

Coherence & Cohesion

6
The letter is generally coherent, but the organization could be improved. Consider grouping related ideas together more explicitly. For example, you could dedicate a paragraph solely to the technical issues and another to the customer support problems. Transition words could also be used more effectively to link ideas within paragraphs.

Lexical Resource

6
The vocabulary is adequate for the task, but it could be more varied and precise. For instance, instead of saying 'working better,' you could use a more specific phrase like 'performing optimally' or 'functioning without interruption.' Try to incorporate more sophisticated vocabulary related to streaming services and technical issues. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

5
The letter contains grammatical errors that affect clarity. For example, 'I want that my problem will be solved' is not grammatically correct. It should be 'I want my problem to be solved.' Also, there are some issues with article usage ('your email' should be 'your email address'). Pay closer attention to sentence structure and verb tense consistency.

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