🔥 Today Only: Save 30% on Premium — Offer Ends Soon! - Upgrade Now!
Letter

Band 6+: You subscribed to an online streaming service a month ago, but you've experienced constant technical issues and poor customer support. Write a letter to the streaming service provider complaining about the problems you've encountered. You should include details about: - the specific technical issues you are facing - the unsatisfactory customer support you received - what resolution you are seeking, such as a refund or improved service.

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!
Check it out
Note: Both the topic and the answer were created by one of our users.

Dear Sir,

I am writing to inform you about a problem that I have been facing for a week.

Two weeks back, I took out a subscription plan from your website namely Netflix. I took a membership plan for a year as I am a movie lover. I do not want to miss any new movie. However, I have been suffering from technical issues. The internet on your website is quite slow. It takes 3 to 4 minutes to download anything. I have checked my Wi-Fi connection and it is working better on other platforms. Last week, I sent an email to your email, but I did not receive any response. After that, yesterday I called at your customer service center and they ensured that will solve the problem. But, I am experiencing the same issue.

Sir, I want that my problem will be solved at your earliest convenience or you may refund my all money, so that I can take subscription from other website. I do not want to miss any more time.

I hope you will look into this matter as soon as possible.

Yours Sincerely,

Sana

Word Count: 189

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

6
(+/- 0.5)
Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.
Grammar Mistakes: N/A
Vocabulary Repetition:
problem: 3
website: 3
Try using synonyms for the above words

Task Response

7
The letter adequately addresses the task by outlining the technical issues, attempts to contact customer support, and the desired resolution. The content is relevant and presented in a generally clear manner. To improve, provide more specific details about the technical issues and customer support interactions. For example, specify the error messages encountered or the names of customer service representatives spoken to. Also, proofread for minor grammatical errors to enhance clarity.

Coherence & Cohesion

6
The letter is generally coherent, but the organization could be improved. Consider grouping related ideas together more explicitly. For example, you could dedicate a paragraph solely to the technical issues and another to the customer support problems. Transition words could also be used more effectively to link ideas within paragraphs.

Lexical Resource

6
The vocabulary is adequate for the task, but it could be more varied and precise. For instance, instead of saying 'working better,' you could use a more specific phrase like 'performing optimally' or 'functioning without interruption.' Try to incorporate more sophisticated vocabulary related to streaming services and technical issues. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

5
The letter contains grammatical errors that affect clarity. For example, 'I want that my problem will be solved' is not grammatically correct. It should be 'I want my problem to be solved.' Also, there are some issues with article usage ('your email' should be 'your email address'). Pay closer attention to sentence structure and verb tense consistency.

Answers On The Same Topic:

You subscribed to an online streaming service a month ago, but you’ve experienced constant technical issues and poor customer support. Write a letter to the streaming service provider complaining about the problems you’ve encountered. You should include details about: – the specific technical issues you are facing – the unsatisfactory customer support you received – what resolution you are seeking, such as a refund or improved service.

Dear Sir/Madam,I am writing to express my dissatisfaction with the technical issues I have been experiencing since subscribing to your streaming platform, as well as the lack of response from customer service concerning these issues.I purchased the premium membership package last Monday and everything went smoothly initially. However, two days later, the application began to […]

Band 6+

You subscribed to an online streaming service a month ago, but you’ve experienced constant technical issues and poor customer support. Write a letter to the streaming service provider complaining about the problems you’ve encountered. You should include details about: – the specific technical issues you are facing – the unsatisfactory customer support you received – what resolution you are seeking, such as a refund or improved service.

Dear Sir or Madam, I am writing to express my dissatisfaction with your streaming platform because of various technical glitches. I have recently bought a subscription from your ABC Services and Network for a year. The purchased reference for the subscription is XYZ-AA-123-BX. I would like to let you know that it takes about 15 […]

Band 7+

You subscribed to an online streaming service a month ago, but you’ve experienced constant technical issues and poor customer support. Write a letter to the streaming service provider complaining about the problems you’ve encountered. You should include details about: – the specific technical issues you are facing – the unsatisfactory customer support you received – what resolution you are seeking, such as a refund or improved service.

Dear Customer Support, I am writing to report several technical issues and to express my dissatisfaction with your customer service. I subscribed to your online streaming service a few months ago; however, I have experienced a number of problems since then. Firstly, I was unable to log in to my account, which prevented me from […]

Band 8+

You subscribed to an online streaming service a month ago, but you’ve experienced constant technical issues and poor customer support. Write a letter to the streaming service provider complaining about the problems you’ve encountered. You should include details about: – the specific technical issues you are facing – the unsatisfactory customer support you received – what resolution you are seeking, such as a refund or improved service.

Dear Sir or Madam, I am writing to express my dissatisfaction with the streaming service that I subscribed to one month ago. Unfortunately, my experience has been far from satisfactory, and I feel compelled to bring these issues to your attention. Firstly, the quality of the service has been disappointing. Many of the movies and […]

Band 9

You subscribed to an online streaming service a month ago, but you’ve experienced constant technical issues and poor customer support. Write a letter to the streaming service provider complaining about the problems you’ve encountered. You should include details about: – the specific technical issues you are facing – the unsatisfactory customer support you received – what resolution you are seeking, such as a refund or improved service.

Dear Abdullah Streaming Service Team, I am writing to express my dissatisfaction with the technical issues I have been encountering since I subscribed to your service four months ago. During this period, I have faced persistent problems such as constant buffering, freezing, and frequent login failures, which have significantly hindered my experience. These technical difficulties […]

Band 8+
See All

Other Topics:

You rented a car from a rental company, but upon returning it, the company charged you extra for damage that you believe was pre-existing. Write a letter to the rental company's customer service department. Include details about: what the damage was and where it was located; why you believe it was already present before you took the car; what evidence you have and what refund or resolution you expect.

Dear Sir or Madam, I am writing to lodge a complain about substandard customer care service in your department. I was charged extra for damage that I believe was pre-existing on the car I rented last week. The damage was on the tyre located on the front-right hand side, which had an abnormal size and […]

Band 7+

You visited a museum recently with an elderly relative. However, he or she had difficulty walking around the museum. Write a letter to the manager and say: - Whom did you visit the museum with? - What problems did he or she face? - Suggest a solution that will improve the museum visit experience for an elderly person.

Dear Sir or Madam, I’m writing this letter to provide some feedback about my recent visit to your museum with my grandfather who is 70 years old and I would like to express my concern about the facilities available for elderly visitors. Overall we really enjoyed the historical exhibition. However, my grandfather had some difficulties […]

Band 7+

You are planning a weekend get-together at a countryside cottage to celebrate the end of a major project, and you want to invite a neighbor who has recently moved in. Write a letter to your neighbor inviting them to join. In your letter: explain the reason for the celebration and why you want them to come; provide the exact dates, location, and how to get there; describe what activities are planned and what they might need to bring (e.g., outdoor gear, a dish).

Hi Alex, My name is Yerassul, and I live right next door at number 67. I’m writing to let you know that this weekend, I’ll be celebrating the completion of a major project at my countryside cottage. Over the past six weeks, I’ve been working hard on my science project, and I’m relieved to say […]

Band 9

You were unable to attend a family member's wedding due to a prior commitment. Write a letter to the family member explaining why you could not attend. You should include details about: - the prior commitment that prevented you from attending - your feelings about missing the wedding - how you plan to celebrate with them later.

Dear A,Firstly, I would like to really appreciate your invitation to your wedding. I have known you and Emily for more than two years and I am genuinely happy to see you getting married to each other. But, I am afraid I will not be able to attend the marriage ceremony as I have a […]

Band 8+

You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter: - Give details about the order you made - Explain what was wrong with the item - Tell the company what you want them to do about it

Dear Sir or Madam, I am writing to complain about the phone ,which I orderd it online, and it did not work. I disappointed with this. I ordered a smartphone last week, which was a Galaxy A56. Your company had showed its features as a high quality camera and long lasting charge. When I recieved […]

Band 5+

You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter say what the participants liked about the hotel explain why they were unhappy about the food suggest what the manager should do to improve the food in future

Dear Sir or Madam, I am Alaleh Hassanpour the senior manager of Grand Business, I organized an official meeting with my colleagues in your hotel two days ago on September 19th. I would like to appreciate you regarding the design of the hotel because your hotel is equipped with modern facilities while still maintaining traditional […]

Band 7+
See All
We have detected unusual activity on your device.
Please verify your identity to continue.
Note: This verification step won't sign you in. If you have a premium account, please log in to access the service as usual.
Google/Gmail Verification
Or verify using Email/Code
We've sent a verification code to:
youremail@gmail.com (Not your email?)
Enter it below to complete the verification process.
Ensure your email address is correct, your inbox is not full, and you check your spam folder. If no email arrives, consider using an alternative email.
You will need a Premium plan to perform your action!
Note: If you already have a premium account, please log in to access our services as usual.

Plans & Pricing

Our mission is to make quality education accessible for everyone.
However, to keep our hardworking team running and this service alive, we genuinely need your support!
By opting for a premium plan, not only do you sustain us in achieving the mission, but you also unlock advanced features to enrich your learning experience.

Free

For learners who aren't pressed for time
What's included on Free
100+ Cambridge IELTS Tests
Instant IELTS Writing Task 1 & 2 Evaluation (2 times/month)
Instant IELTS Speaking Part 1, 2, & 3 Evaluation (2 times/month)
Instant IELTS Writing Task 1 & 2 Essay Generator (2 times/month)
500+ Dictation & Shadowing Exercises
100+ Pronunciation Exercises
Flashcards
Other Advanced Tools

Premium

For those serious about advancing their English proficiency, and for IELTS candidates aspiring to boost their band score by 1-2 points (especially in writing & speaking) in just 30 days or less
What's included on Premium
Save Your IELTS Test Progress & Analyze Mistakes By Question Type
Save Your Own Flashcard Sets & Use Them On Any Device
Unlock All Courses, IELTS Tests, Section & Part Practice
Unlimited AI Conversations
Unlimited AI Writing Enhancement Exercises
Unlimited IELTS Writing Task 1 & 2 Evaluation
Unlimited IELTS Speaking Part 1, 2, & 3 Evaluation
Checked Answers Will Not Be Published
Unlimited IELTS Writing Task 1 & 2 Essay Generator
Unlimited IELTS Speaking Part 1, 2, & 3 Sample Generator
Unlimited Usage Of Advanced Tools & AI Features
Priority Support within 24h (12-month plan only)
Click Here To Explore All Tools →
Limited Time Offer
30% OFF!
Ends in a few hours
Select a plan:
One-Time Payment Excellent Reviews Trusted by 1M+ Learners Unlimited Usage
$16.99 $11.97 for 1 month (only ¢40/day)
$50.99 $25.97 for 3 months (only ¢29/day) $8.66/mo
$101.99 $44.97 for 6 months (only ¢25/day) $7.50/mo
$204.99 $61.97 for 12 months (only ¢17/day) $5.16/mo Priority support!
Get 12 Months — Best Value →
Due to the nature of our service and the provided free trials, payments are non-refundable.