Letter

Band 5+: You subscribed to an online streaming service a month ago, but you've experienced constant technical issues and poor customer support. Write a letter to the streaming service provider complaining about the problems you've encountered. You should include details about: - the specific technical issues you are facing - the unsatisfactory customer support you received - what resolution you are seeking, such as a refund or improved service.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir, or Madam,

I hope this letter finds you well. I am writting this letter to express mu frustration towards your unprofessionals streaming service.

my name is Mariannna Magdy, i was subscribed to your online streaming service about last three mounths ago. i was extreamly appealing for your channel at the first, but what happened after that was unfourtionatly a realy bad experince through your reputaion service.

Firstly, the network connection always didnot be stable during the day, that would be harmful to the router and the electricity. Moreover, it affects the accssibility to the phone line, which lead to cut off almost the week.

secondly, due to the unstability in the connection of the Internet , my work was definitly damaged because i lost most of my customers due to the poor coonection as i employed as a customer service maintanance in a teleperformance campany.

In shorts, while I am paying a lot of money for extra service , recently , i didnot get the revenue, so i want a full refund about the entier cercomestance that happened, and to turn off the contract towards your company.

I am waiting for your response as soon as possiple, before i will take a serious legal steps towards this problem.

Faithfully,

Marianna Magdy

Word Count: 213

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

towards: 3

service: 3

Try using synonyms for the above words

Task Response

The letter addresses the task requirements by describing technical problems, explaining their impact, and requesting a solution. However, the response includes some irrelevant information and inaccuracies. To improve, focus on providing clear and concise details directly related to the streaming service issues and avoid exaggerations or unrelated complaints. Also, ensure the tone remains professional and avoids overly emotional language.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more effective transitions between paragraphs and sentences to enhance readability. For example, clarify the connection between the technical issues and their impact on your work. Also, ensure that each paragraph focuses on a single main point to maintain coherence.

Lexical Resource

The vocabulary used is basic and sometimes inaccurate ('unprofessionals streaming service,' 'extreamly appealing,' 'realy bad experince through your reputaion service'). Expand your range of vocabulary to express your concerns more precisely and professionally. For instance, instead of 'unprofessionals streaming service,' you could say 'unreliable streaming service.' Focus on using more formal and appropriate language for a customer service letter.

Grammatical Range & Accuracy

The letter contains numerous grammatical errors, including incorrect verb tenses, subject-verb agreement issues, and punctuation mistakes. For example, 'I am writting' should be 'I am writing,' and 'didnot be stable' should be 'was not stable.' Focus on improving your understanding and application of basic grammar rules. Proofread carefully to catch and correct errors before submitting your writing.

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