Letter

Band 6+: You subscribed to an online streaming service a month ago, but you've experienced constant technical issues and poor customer support. Write a letter to the streaming service provider complaining about the problems you've encountered. You should include details about: - the specific technical issues you are facing - the unsatisfactory customer support you received - what resolution you are seeking, such as a refund or improved service.

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Dear Customer support team,

I am writing this letter to bring your attention to the online service I recently purchased. Yesterday, I bought subscription of the Netflix, an online platform to get access to online series and movies. However, the lack of stable network has been triggering continuous buffering and disruptions.

I am the account holder with username ‘mehakkhullar01’ and email ‘mehakkhullar77@gmail.com’. My account number is 9086364885. I bought the premium subscription package with advanced video and audio quality. Apart from this, it comes with unlimited access to all channels of the Netflix without any interruption.

The interruption is very often but mostly it occurs in the evening and late at night. Because of this issue, I am not able to use Netflix at al as this has disabled the regular netflix use. Apart from this, I have experienced that since I have bought the plan, my phone has slowed down and has put me in trouble.

I want your team to investigate the main cause of this issue. If your team believes that this plan is not supoorted by my phone, you can inform me immediately, so I can cancel the subscription. I would be grateful if you would inform me about this issue.

Thank you so much and looking forward to hearing from you.

Best regards

Mehak Khullar

Word Count: 220

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

netflix: 4

online: 3

bought: 3

subscription: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by providing account details, describing the buffering issues, and stating the desired resolution. However, there are some areas for improvement. The letter could benefit from more specific details about the nature of the buffering issues (e.g., specific error messages, the impact on viewing experience). Also, the paragraph about the phone slowing down is somewhat irrelevant and detracts from the main issue. To improve, focus on providing clear, concise information directly related to the streaming service's unreliability and the expected resolution.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider dedicating a separate paragraph to each of the points mentioned in the task instructions (account details, buffering issues, and expected resolution). This would enhance clarity. Also, the flow between some sentences feels a bit disjointed; using transition words could help smooth the connections.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Using more precise and varied language could elevate the letter. For example, instead of 'the lack of stable network,' you could say 'unstable network connectivity' or 'intermittent network service.' Also, avoid informal language such as 'put me in trouble'.

Grammatical Range & Accuracy

The letter contains grammatical errors that affect clarity. For example, 'Yesterday, I bought subscription of the Netflix' should be 'Yesterday, I bought a subscription to Netflix.' Also, 'The interruption is very often but mostly it occurs in the evening and late at night' could be rephrased for better flow and accuracy. Proofreading carefully for errors in verb tense, articles, and sentence structure is recommended.

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your son has experience some difficulties at school you want to talk with teacher write a letter to describe the problems of your son suggest some solution make an appointment with teacher to discuss this

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Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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