Letter

Band 6+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madame,

I am writing to draw your attention to some issues I have been facing after purchasing a laptop from

your store earlier this week.

First of all, It has come to my attention that the laptop is unbearably slow and takes a significant amount of time

to turn on. Additionally, when I logged in, I noticed an instant flickering light localized at the top-left region of the screen.

Because of that, I would like to ask for a replacement or a refund under the two year warranty. Moreover, I would appreciate it if

you can provide a clear timeline of the process.

Let me know if you need any additional information from my side. I am looking forward to your response.

Yours faithfully,

Adel Bennaceur

Word Count: 129

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all parts of the task, clearly explaining the problem, stating the desired resolution, and asking about the timeline. The tone is polite and formal. To improve, consider adding specific details about the laptop model and purchase date to strengthen the clarity of the complaint. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is well-organized and easy to follow. The purpose of the letter is immediately clear, and the progression of information is logical. The use of cohesive devices is adequate, but could be improved to enhance the flow between ideas. For example, consider using more varied transition words or phrases to connect sentences and paragraphs more smoothly.

Lexical Resource

The letter demonstrates a satisfactory range of vocabulary, appropriate for the task. Words like 'unbearably slow,' 'significant amount of time,' 'instant flickering light,' and 'localized' are effective in describing the problem. To further enhance the lexical resource, consider incorporating more specific or nuanced vocabulary related to technical issues or customer service interactions.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. The sentence structures are generally accurate and varied. Pay close attention to subject-verb agreement and correct article usage to further improve accuracy. For example, in the second paragraph, ensure that the verb tenses are consistent and accurate.

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Band 6+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Check Your Answer On This Topic?

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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