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Band 4+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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The aim of this letter give you information about the product which is reached me damaged.

On 23rd if july is my sisters birthday, so i bought the boots to her, unfortunately i was recieved boots damaged. The package was a full of rust, it could be okey, until i saw the big hole on the boots. It is not first time i buy product from your company. The products which i bought; they were not only in proper packaging, but also durable. The situation which i faced yestarday, made me upset and i am not only worry about the gift deligation, also about reputation of your company. If this problem cannot find the solution, your reputation will be damage.

My demand is that for you please give attention to this problem. I believe in that you give me feedback as soon as possible and suggest the the best for opinion which will result in my consent.

Word Count: 157

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

which: 4

about: 3

boots: 3

Try using synonyms for the above words

Task Response

The letter addresses the task by explaining the purchase, describing the damage, and stating the desired action. However, the content includes some irrelevant information and the tone is somewhat inappropriate in places. To improve, focus on maintaining a consistently professional tone and ensuring all information directly relates to the task.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the flow of ideas is disrupted by grammatical errors. Consider structuring your letter with a clear introduction, body paragraphs focusing on specific points (the purchase details, the damage, and the desired action), and a concise conclusion. Using cohesive devices like 'therefore,' 'however,' and 'in addition' can help link your ideas more smoothly. Pay close attention to paragraphing to separate distinct topics.

Lexical Resource

The vocabulary used is basic and sometimes inaccurate. For example, 'full of rust' might be better described as 'rusted' or 'showing signs of rust.' To improve, try to use more precise and varied vocabulary related to describing damage and expressing dissatisfaction. Explore synonyms for words like 'damage,' 'upset,' and 'reputation' to add nuance to your writing.

Grammatical Range & Accuracy

The letter contains frequent grammatical errors, including incorrect verb tenses, subject-verb agreement issues, and awkward phrasing. For instance, 'The aim of this letter give you information' is grammatically incorrect. Focus on using correct sentence structure and verb tenses. Proofread carefully for errors in articles (a/an/the), prepositions, and word order. Practicing basic grammar rules will significantly improve the clarity and accuracy of your writing.

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Band 4+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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