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Letter

Band 8+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Note: Both the topic and the answer were created by one of our users.

Dear Customer Service Manager,

I am writing to express my dissatisfaction with a laptop I recently purchased from your online store. Unfortunately, the item arrived in a damaged condition, which has caused me considerable inconvenience.

I placed an order for a Dell XPS 13 laptop (Order No. #45827) on 10th October. When the package arrived, I noticed that the screen had a deep crack and the keyboard was partially detached. It appears that the item may have been mishandled during shipping.

I would appreciate it if you could arrange for an immediate replacement or a full refund. I am also happy to return the defective product if required.

Please let me know how to proceed at your earliest convenience. I look forward to your prompt response.

Yours faithfully,

Abubakar Zafar

Word Count: 130

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all requirements of the task. It clearly explains the problem, states the desired actions, and suggests a resolution. The tone is professional and the information is presented logically. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphing is logical, and the flow of information is smooth. The use of cohesive devices is natural and effective, contributing to the overall clarity of the message.

Lexical Resource

The letter demonstrates a strong command of vocabulary. The language used is appropriate and precise, effectively conveying the writer's message. There is a good range of vocabulary used accurately.

Grammatical Range & Accuracy

The letter exhibits a high level of grammatical accuracy. A variety of sentence structures are used effectively, and there are no noticeable errors in grammar or punctuation. The language is controlled and precise.

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Band 8+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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