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Letter

Band 8+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to complain about a damaged product I recently received from your online store.

On September 15th, I purchased a wireless Bluetooth speaker from your website SoundWave.com (order number SW45829). The item arrived last week, but unfortunately, it was damaged. The speaker’s surface was cracked, and one button was broken. It seems that the damage occurred during delivery, as the box was dented and not properly secured.

I have already contacted your customer service twice by email, but I have not received any helpful response. Therefore, I would like to request a replacement speaker or a full refund as soon as possible.

Please look into this matter urgently and ensure that future deliveries are packed with more care.

I look forward to your prompt reply.

Yours faithfully,Olga

—

Word Count: 134

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Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all requirements of the task. The details about the product, damage, and desired resolution are clear and relevant. The tone is professional and the organization is logical. To further enhance the response, consider adding more specific details about the lack of response from customer service (e.g., dates of contact, names of representatives if available) to strengthen the complaint. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphing is effective, and the transitions between ideas are smooth, contributing to a very coherent message.

Lexical Resource

The vocabulary used is appropriate and precise, demonstrating a strong command of language. There is effective use of descriptive words to explain the issue clearly.

Grammatical Range & Accuracy

The letter demonstrates excellent grammatical accuracy and uses a range of sentence structures effectively. Punctuation is also handled well, contributing to the overall clarity and professionalism of the letter.

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Band 9

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Band 8+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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