Band 9: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do (User-Written IELTS Writing Task 1 Sample)

Dear Customer Service Team,

I am writing to inform you about a damaged item I received from your online store. On October 20, 2025, I purchased a Bluetooth wireless headset (Model X200) through your website (Order #45792). The package arrived on October 25, 2025, but unfortunately, the product was not in good condition.

When I opened the box, I noticed that the left earcup was cracked, and the headset would not power on despite several attempts to charge it. The packaging itself appeared slightly torn, which suggests that the damage may have occurred during shipping.

I would appreciate it if your company could send a replacement for the damaged item or issue a full refund to my original method of payment. I have attached photos of the damaged product and the shipping label for your reference.

Please let me know how to proceed and if you require me to return the defective product. I look forward to your prompt response and a resolution within the next few days.

Thank you for your attention to this matter.

Sincerely,

James

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Band 9: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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