Letter

Band 6+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing this letter in order to complain about an inconvenience with a product from your company.

Recently, I purchased a wood table through your online website. Initially, I had selected a package of a white table with six chairs. However, when I received the product there was not what I expected.

Firstly, the colour was not which I had clearly detailed. Therefore, the table was black instead of white. Moreover, the structure was uncomfortable and it appeared to be second-handed. In addition, I only received four chairs instead of six as I clearly detailed in the order.

Secondly, I am stronlgy dissatisfaid with the service provided by your local staff. When I called to inform them about this issue, they were inattentive and unhelpful. Overall, they completely ignored my complaint.

I must expect you will take proper actions to solve this issue promptly.

Yours faithfully,

Victoria.

Word Count: 150

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

table: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by describing the item purchased, explaining the problem, and stating the desired action. There are some minor issues with clarity and detail, such as not specifying the type of wood table or being more specific about the discomfort of the structure. The complaint about the local staff, while relevant, could be more directly tied to the furniture issue. To improve, focus on providing more specific details and ensuring a clear, direct connection between all points raised and the central issue.

Coherence & Cohesion

The letter is generally coherent and organized, but there are some areas where the flow could be improved. The paragraphing is adequate, but the transitions between points could be smoother. For example, the shift from describing the table issue to the customer service issue could be more clearly linked. Consider using transitional phrases to connect your ideas more effectively.

Lexical Resource

The vocabulary used is generally appropriate, but there's room for improvement in terms of variety and precision. Words like 'inconvenience' and 'dissatisfied' are suitable, but you could enhance your expression by using more specific and descriptive language. For instance, instead of 'uncomfortable structure,' you could describe the specific structural flaws. Also, 'second-handed' is not the correct term; 'second-hand' is more appropriate.

Grammatical Range & Accuracy

The letter demonstrates a reasonable command of grammar, but there are noticeable errors that affect clarity. For example, 'there was not what I expected' is grammatically awkward and could be rephrased for better clarity. Also, 'the colour was not which I had clearly detailed' is incorrect; it should be 'the colour was not what I had clearly specified.' Pay attention to verb tense consistency and correct word usage to improve accuracy.

Answers On The Same Topic:

See All

Band 6+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Other Topics:

You celebrated your birthday with some friends last week in a restaurant. It was a great success and you and your friends enjoyed the evening very much. Write a letter to the restaurant to thank them. Mention the food, service and the atmosphere. Also, suggest any improvements to make things

You are moving out of a rented apartment where you have lived for several years. Write a letter to your landlord. In your letter: tell the landlord that you are leaving thank them for their support during your stay explain what you liked most about living there

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium