Band 9: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do (User-Written IELTS Writing Task 1 Sample)

I am writing to inform you about an issue with a product I purchased from your online marketplace. On October 18, 2025, I ordered a Bluetooth wireless speaker (Order ID: #BS45782) from one of your listed sellers. Unfortunately, the item arrived damaged, and I have been unable to get any response from the seller despite several attempts to contact them.

When I opened the package, I noticed that the speaker casing was cracked on one side, and it produces a distorted sound when turned on. It was clearly damaged during transit or before shipping. I immediately contacted the seller through the platform’s messaging system, but it has now been over a week with no reply.

As I have not received any response from the seller, I kindly request that the marketplace step in to resolve this issue. I would appreciate either a replacement item in good condition or a full refund of the purchase amount. I have attached photos of the damaged product and a copy of my order confirmation for your reference.

I hope this matter can be resolved promptly. Thank you for your time and assistance.

Yours faithfully,

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Band 9: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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