Letter

Band 5+: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

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Note: Both the topic and the answer were created by one of our users.

Dear Kasanova Group,

I am Margareth Robinson and I am writing this letter to report my dissatisfaction about a product I bought on your web site on Monday and that arrived broken.

Specifically, I am talking about a serie of dishes in white ceramic that on your web site was insert in the “New Collection” section, which is, in my opinion, stunning. I bought them as a gift for my sister that is moving in a new home, therefore, I thought it was a good idea to help her.

Unfortunately, the box with the gift arrived at her house complitely destroied and three of the five dishes inside were complitely broken.

I thought to write this letter to find a solution together, because I think that it is not a good treatment and being a fragile box, I am disappointed to say that you should have taken the right considerations before sending it to our house.

I am exceedingly displeased for what is happened, but I am sure that this is a problem that can be easly resolved, for this reason, I look forward to hearing back from you soon.

Yours Faithfully,

Margareth Robinson

Word Count: 194

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses all the requirements of the task, providing details about the purchase, describing the damage, and indicating the desired action. However, there are some areas for improvement. The tone could be more direct and professional, focusing on the facts of the situation rather than expressing excessive emotion. Additionally, the letter could benefit from more specific details about the expected action from the company, such as requesting a replacement or a refund.

Coherence & Cohesion

The letter is generally understandable, but the organization could be improved. Consider structuring your letter with a clear introduction stating the purpose, followed by paragraphs detailing the purchase, the damage, and your desired action. This will enhance the flow and clarity of your message. Also, avoid abrupt transitions between ideas.

Lexical Resource

The vocabulary is adequate but could be more precise and varied. For instance, instead of saying 'complitely destroied,' you could use 'severely damaged' or 'crushed.' Using a wider range of vocabulary will make your writing more engaging and demonstrate a better command of the English language.

Grammatical Range & Accuracy

There are several grammatical errors and phrasing issues that affect the clarity of your letter. Pay close attention to verb tense consistency, subject-verb agreement, and correct article usage. For example, 'a serie of dishes' should be 'a series of dishes,' and 'complitely destroied' should be 'completely destroyed.' Proofreading carefully and using grammar check tools can help you identify and correct these errors.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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