Letter

Band 5+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

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Dear Sir/Madam,

I am writing this letter in order to express my disatisfaction regarding a cosmetic product that I have bought from your online store . Last week, I have ordered paula’s choice salysillic acid which you stated it was genuine .However, when I received the product I was extremely shocked it was fake.Moreover, I was also suprised that its date of expire is one month ago which makes it dangerous and unsafe to use.

Hence, due to this unfortune mistake, I would kindly ask the company for a full refund including the delivery fees. In addition, I highly suggest you improuve your service and be more ethical and honest with your clients .

I am looking forward to hearing your response .

Yours faithfully

Faten

Word Count: 126

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all requirements of the task. The product is described, the problem is explained clearly, and the desired action is stated. The tone is suitable for a customer service complaint. To improve, ensure that the letter is free of grammatical errors. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider starting with a clear statement of purpose. The flow between the description of the product and the explanation of the problem could be smoother. Using more cohesive devices (e.g., 'Furthermore,' 'Therefore') would enhance the connection between ideas.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Using more precise and varied vocabulary could enhance the impact of your message. For example, instead of 'unfortune mistake,' you could use 'unfortunate error' or 'disappointing oversight.' Also, 'improuve' is a misspelling of 'improve'.

Grammatical Range & Accuracy

There are several grammatical errors that affect clarity. 'disatisfaction' should be 'dissatisfaction,' and 'salysillic' should be 'salicylic.' The phrase 'date of expire' should be 'expiration date.' Also, 'I highly suggest you improuve your service' should be 'I highly suggest you improve your service.' Proofreading carefully would help eliminate these errors.

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Band 5+: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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