Letter

Band 5+: You subscribed to an online streaming service a month ago, but you've experienced constant technical issues and poor customer support. Write a letter to the streaming service provider complaining about the problems you've encountered. You should include details about: - the specific technical issues you are facing - the unsatisfactory customer support you received - what resolution you are seeking, such as a refund or improved service.

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Subject,Complaint About Streaming Service Subscription

Dear Sir,

I am writing to complain about the online streaming service that I subscribed to a few months ago.

In March this year , I purchased a 3 month online subscription cost 500$for watching movies and tv series ,but Unfortunately,you service is not good ,i watched move and during watching i face some issues like movie buffering and restart again and again this issue causes of mu frustration and creat dissapointment have paid a large amount of money for a service that does not work properly.

I would appreciate it if you could improve your servers and network performance as soon as possible. Alternatively, I would like to request a partial refund or an extension of my subscription until the problems are resolved.I look forward to your response and hope this matter will be dealt with promptly.

Yours faithfully,

Ali

Word Count: 146

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

service: 4

Try using synonyms for the above words

Task Response

The letter adequately addresses all the requirements of the task, providing details of the subscription, outlining the problems experienced, and suggesting solutions. The language is generally appropriate, but there are some areas where improvements in grammar and vocabulary could enhance clarity and precision. For example, refining sentence structure and using more precise vocabulary would elevate the overall quality of the letter. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally coherent, but the flow could be improved with better paragraphing and transitions between ideas. Consider grouping related issues together in separate paragraphs to enhance readability. For example, the details of the subscription could form one paragraph, the problems experienced another, and the desired resolution a third.

Lexical Resource

The vocabulary is adequate for the task, but there's room to enhance it with more precise and varied word choices. For instance, instead of repeatedly using 'good' and 'issues,' try synonyms like 'reliable,' 'consistent,' 'glitches,' or 'technical difficulties' to add depth and sophistication to your writing.

Grammatical Range & Accuracy

Grammatical errors are present and affect clarity. Focus on improving sentence structure, subject-verb agreement, and correct use of articles and prepositions. For example, 'In March this year, I purchased a 3-month online subscription costing $500' is more accurate. Proofreading carefully before submission can help catch these errors.

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Coherence & Cohesion

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