Pie Chart

Band 4+: The chats show the customer service from 2005 to 2010

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The image presents two pie charts with customer service ratings for Parkway Hotel in 2005 and 2010 based on a questionnaire given to 100 guests; ratings categorized as Excellent, Good, Satisfactory, Poor, and Very poor; in 2005, Excellent 15%, Good 45%, Satisfactory 21%, Poor 14%, Very poor 5%; in 2010, Excellent 28%, Good 39%, Satisfactory 17%, Poor 12%, Very poor 4%.

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The two pie charts illustrate the proportion of the rate of the Parkway Hotel’s customer service by 100 guests in the years 2005 and 2010.

Overall, there are five rates in the result, excellent, good, satisfactory, poor and very poor. Excellent and good rates rose dramatically over the period. On the other hand, rates that poor and very poor went down slightly.

Proportion of excellent significantly climbed to 28% in 2010 from 5% in 2005. Likewise, good rate went up by approximately 1% from 14% in the first year to 39% in the final year. Whereas, satisfactory rate decreased rapidly from 45% to 17% only in 5 years. the poor rate dropped 21% to 12% through years. Lastly, very poor rate fell from 15% in 2005 to 4% in 2010.

Word Count: 130

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

years: 3

rates: 3

excellent: 3

Try using synonyms for the above words

Task Response

The report addresses the task, but there are inaccuracies in the data reported. Some of the data is confused, for example, the report states that 'Proportion of excellent significantly climbed to 28% in 2010 from 5% in 2005' when the 2005 value is 15%. The report also contains some language errors. To improve, ensure that the data reported is accurate and proofread the report to eliminate language errors. The report falls short of the required 150 words.

Coherence & Cohesion

The report's organization is somewhat clear, but the flow of information could be improved. The introduction provides a basic overview, and the overall trends are mentioned. However, the paragraphing and transitions between sentences need work to enhance coherence. For example, the shift from overall trends to specific data points feels abrupt. Consider using transition words and phrases to connect ideas more smoothly and guide the reader through the information. Also, ensure that each paragraph focuses on a specific aspect of the data to improve clarity.

Lexical Resource

The vocabulary used is generally adequate for the task, but there's room for improvement in terms of precision and variety. While the report uses terms like 'dramatically,' 'significantly,' and 'approximately,' these could be replaced with more specific and nuanced language to better reflect the data. For instance, instead of 'dramatically,' you could use 'increased substantially' or 'rose sharply.' Additionally, try to incorporate a wider range of vocabulary related to trends and comparisons to enhance the sophistication of the report. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The report contains several grammatical errors that affect clarity and readability. There are issues with verb tense consistency, subject-verb agreement, and the use of articles. For example, 'Proportion of excellent significantly climbed to 28% in 2010 from 5% in 2005' contains awkward phrasing and incorrect preposition usage. Similarly, 'good rate went up by approximately 1% from 14% in the first year to 39% in the final year' has inaccuracies. Focus on proofreading carefully to identify and correct these errors. Pay attention to sentence structure and ensure that your writing is grammatically sound.

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Lexical Resource

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