Multiple Graphs

Band 6+: The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved. Summarise the information by selecting and report in the main features, and make comparisons where relevant. Write at least 150 words.

See all user-written answers on this topic

Image for topic: The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved. Summarise the information by selecting and report in the main features, and make comparisons where relevant. Write at least 150 words.

Our system will evaluate the answer based on this AI-generated description.

The image includes a pie chart and bar graph; the pie chart shows complaint sources: Public 63%, Insurance companies 11%, Media 10%, Government agencies 8%, Out of state 3%, Bank Employees 3%, Others 2%; the bar graph shows average investigation time in months: 2000 - 5, 2001 - 6, 2002 - 4, 2003 - 5, 2004 - 4.

Given the complexity of the image, the above description may not be entirely accurate.

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Check it out

Note: Both the topic and the answer were created by one of our users.

The pie chart depicts the composition of complaints about the Bank of America, while the bar chart illustrates the investigated data of the average months to give a solution. Overall, most of the complaints about the bank came from the public. Additionally, by 2001, the bank needed the longest time to adjust this problem, while in 2004, the average months declined slightly.

Regarding the source of complaints, the complaints from the public were recorded the highest proportion which accounted for more than a half. Followed by the government agencies, out of state and the insurance companies at 11%, 10% and 8%, respectively. Furthermore, media and bank employees registered an identical number at 3%, while the group with the least complaints belonged to an unidentified group which made up only 2% at all.

Concerning the average months for the bank to take action,in 2000 the average months was nearly 6 and then increased minimally to more than 6 months in 2001. After that, 2002 and 2003 recorded a comparable number of around 5 months. Finally, the bank showed remarkable progress in customer service when they just needed roughly 4 months to fix their error.

Word Count: 193

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

months: 7

complaints: 5

average: 4

while: 3

Try using synonyms for the above words

Task Response

The report adequately covers the main features of both charts, providing a clear overview of complaint sources and resolution times. The organization is logical, with separate paragraphs for each visual. However, there are some inaccuracies in the data reported (e.g., misreporting percentages and time periods). To improve, ensure all data cited is accurate and pay close attention to detail when extracting information from the visuals.

Coherence & Cohesion

The report is generally coherent, with a clear structure and logical flow. However, there are some areas where the connection between ideas could be strengthened. For instance, in the second paragraph, the transition between discussing the public's complaints and then listing other sources feels a bit abrupt. Consider using transition words or phrases to guide the reader more smoothly. Also, ensure that each paragraph focuses on a single main idea to improve clarity.

Lexical Resource

The report demonstrates a good range of vocabulary, appropriate for the task. There's effective use of terms like 'composition,' 'proportion,' 'identical,' and 'remarkable progress.' To further enhance the lexical resource, consider incorporating more varied synonyms and idiomatic expressions related to complaint resolution and time management. For example, instead of 'fix their error,' you could use 'rectify the issues' or 'resolve the complaints efficiently.'

Grammatical Range & Accuracy

The report demonstrates a reasonable command of grammar, but there are noticeable errors that affect clarity. For example, 'Followed by the government agencies, out of state and the insurance companies at 11%, 10% and 8%, respectively' is grammatically awkward. It should be 'followed by insurance companies, media and government agencies at 11%, 10% and 8% respectively'. Pay close attention to sentence structure, subject-verb agreement, and correct use of prepositions. Proofreading carefully for these errors will improve the overall accuracy.

Answers On The Same Topic:

See All

The bar chart shows different activities done among people participating in online education in 2024. The line graph shows the participation in online education activities from 2015 and 2024.

The bar graph compares the percentage of individuals involved in five specific types of e-learning in 2024, while the line chart illustrates the number of male and female participants in these activities from 2015 to 2024. Overall, online workshops were the most popular activity in 2024, whereas alternative activities accounted for the smallest proportion. In […]

Band 9

The first chart shows the percentage of women and men in a country involved in some kinds of ne tasks (cooking, cleaning, pet caring and repairing the house). The second chart shows the amount of time each gender spent on each task per

The first chart demonstrates the percentage of women and men in a country involved doing some home tasks such as cooking, cleaning pet caring and repairing the house. However, the second chart indicates the time each gender spends on each task per day. In general, women involved and spend much time doing cooking, cleaning. Nevertheless, […]

Band 5+

The chart and table provide the allocation of men and women for the household activities, apart from paid work, in 2008 in the UK.

The table and bar chart give information about the allocation of male and female in the UK for household and leisure activities in 2008. Overall, the most popular leisure activities for both genders was watching TV, videos and listening to radio, while women spent more time on domestic responsibilities, especially cooking and washing. In addition, […]

Band 7+

The graph and the pie chart below give information on in-house training courses in a large financial company.

The diagrams depict information regarding a large financial company’s in-house training courses in pie and bar charts. Key information such as training hours per year and office workers’attitude to training are represented as figures. Overall, technical training accounts for the most number of training hours per year when compared to other types. Meanwhile, health history […]

Band 6+

The graph gives information about the number of yearly visits from France and North America for holiday and business. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.

The graphs illustrate the number of holiday and business visits to the UK from France and North America over a twelve-month period. Overall, North America recorded higher figures for both holiday and business visits than France. While holiday visits from North America fluctuated significantly and peaked in July, the number of holiday visitors from France […]

Band 9

The charts below show the protein and calorie intake of people in different regions.

The graphs depict the protein and calorie intakes of population in different regions around the globe. As can be seen from the first chart, people in North America consume the largest amount of both animal protein and other protein, with 62 and 18 respectively, followed by Latin America, standing at precisely 32 and 13. However, […]

Band 8+

See All