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Band 6+: The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved. Summarise the information by selecting and report in the main features, and make comparisons where relevant. Write at least 150 words.

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Image for topic: The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved. Summarise the information by selecting and report in the main features, and make comparisons where relevant. Write at least 150 words.

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The image includes a pie chart and bar graph; the pie chart shows complaint sources: Public 63%, Insurance companies 11%, Media 10%, Government agencies 8%, Out of state 3%, Bank Employees 3%, Others 2%; the bar graph shows average investigation time in months: 2000 - 5, 2001 - 6, 2002 - 4, 2003 - 5, 2004 - 4.

Given the complexity of the image, the above description may not be entirely accurate.

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The pie chart depicts the composition of complaints about the Bank of America, while the bar chart illustrates the investigated data of the average months to give a solution. Overall, most of the complaints about the bank came from the public. Additionally, by 2001, the bank needed the longest time to adjust this problem, while in 2004, the average months declined slightly.

Regarding the source of complaints, the complaints from the public were recorded the highest proportion which accounted for more than a half. Followed by the government agencies, out of state and the insurance companies at 11%, 10% and 8%, respectively. Furthermore, media and bank employees registered an identical number at 3%, while the group with the least complaints belonged to an unidentified group which made up only 2% at all.

Concerning the average months for the bank to take action,in 2000 the average months was nearly 6 and then increased minimally to more than 6 months in 2001. After that, 2002 and 2003 recorded a comparable number of around 5 months. Finally, the bank showed remarkable progress in customer service when they just needed roughly 4 months to fix their error.

Word Count: 193

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

months: 7

complaints: 5

average: 4

while: 3

Try using synonyms for the above words

Task Response

The report adequately covers the main features of both charts, providing a clear overview of complaint sources and resolution times. The organization is logical, with separate paragraphs for each visual. However, there are some inaccuracies in the data reported (e.g., misreporting percentages and time periods). To improve, ensure all data cited is accurate and pay close attention to detail when extracting information from the visuals.

Coherence & Cohesion

The report is generally coherent, with a clear structure and logical flow. However, there are some areas where the connection between ideas could be strengthened. For instance, in the second paragraph, the transition between discussing the public's complaints and then listing other sources feels a bit abrupt. Consider using transition words or phrases to guide the reader more smoothly. Also, ensure that each paragraph focuses on a single main idea to improve clarity.

Lexical Resource

The report demonstrates a good range of vocabulary, appropriate for the task. There's effective use of terms like 'composition,' 'proportion,' 'identical,' and 'remarkable progress.' To further enhance the lexical resource, consider incorporating more varied synonyms and idiomatic expressions related to complaint resolution and time management. For example, instead of 'fix their error,' you could use 'rectify the issues' or 'resolve the complaints efficiently.'

Grammatical Range & Accuracy

The report demonstrates a reasonable command of grammar, but there are noticeable errors that affect clarity. For example, 'Followed by the government agencies, out of state and the insurance companies at 11%, 10% and 8%, respectively' is grammatically awkward. It should be 'followed by insurance companies, media and government agencies at 11%, 10% and 8% respectively'. Pay close attention to sentence structure, subject-verb agreement, and correct use of prepositions. Proofreading carefully for these errors will improve the overall accuracy.

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Band 6+: The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved. Summarise the information by selecting and report in the main features, and make comparisons where relevant. Write at least 150 words.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved. Summarise the information by selecting and report in the main features, and make comparisons where relevant. Write at least 150 words.

The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved. Summarise the information by selecting and report in the main features, and make comparisons where relevant. Write at least 150 words.

The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved. Summarise the information by selecting and report in the main features, and make comparisons where relevant. Write at least 150 words.

The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved. Summarise the information by selecting and report in the main features, and make comparisons where relevant. Write at least 150 words.

The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved. Summarise the information by selecting and report in the main features, and make comparisons where relevant. Write at least 150 words.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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