The table presents the results of a patient satisfaction survey at three health centres across five different aspects, rated on a scale from one to ten. Overall, the Peveril Centre made up the highest scores in all categories.
Looking in more detail, Peveril did not receive any ratings below 5. Its highest figure was for response to concerns at 9.6, nearly close to an excellent level. This was followed by booking appointments at 9.1, slightly higher than doctor services (8.7). The pharmacy achieved the lowest rate at 5.8. As for Marchbank, the doctor’s service received the best result at 8.4, while the pharmacy again recorded the lowest evaluation at 5.8. Both booking appointments and care of children were rated above 7, at 7.8 and 7.3, respectively.
Turning to Longston, the doctor’s service obtained the highest satisfaction at 8, compared with 6.3 for the care of children. Meanwhile, the three remaining aspects got scores below 6, with booking appointments (5.2) marginally higher than the pharmacy (5.1). Response to concerns was rated the poorest, at just 4.3.
