I am writing to express my disappointment regarding my recent stay at your hotel, Green Garden , from March 6 to March 18. I chose your establishment based on its excellent online reviews and reputation for exceptional guest service.
During my stay, I encountered several issues that significantly impacted my comfort. Firstly, the housekeeping service was inconsistent—my room was not cleaned on two occasions, and fresh towels were not provided as requested. Additionally, the air conditioning in my room malfunctioned, making it extremely uncomfortable in the heat.
To address these concerns, I kindly request compensation for the inconveniences faced, such as a partial refund or a discount on a future stay.
I hope you will take my feedback seriously and take corrective measures. I look forward to your response.
Your sincerely
Savlat Zarifov
