Dear Ms. Julia,
I am writing to sincerely apologize about your experience at our cafeteria. . It is the joy of every consumer to be met with a delightful service, although this expectation was cut short by one of our members. We would like to make amends and create a favorable reception following this.
As the manager of the facility, our employees undergo regular trainings on servicing and receival of clients. Unfortunately, a scenario like this is bound to happen in 1 out of 100 cases. This is deeply saddening for both our restaurant and yourself, as this creates a dent to our reputable brand and can cause severe shock to a anyone at the receiving end.
In order to curb the unacceptable practices, the organization has laid down rules and procedures to tackle such matters. I can assure you that the individual with whom you had a confrontation is currently on suspension, Furthermore, he has been enrolled for a conflict management course, as meeting this criteria is the only guarantee of him returning.
Additionally, to show you how deeply we feel about this, we would like to extend a complimentary meal for you and three other persons of your choice.
Once again, I greatly apologize ,and it is my hope that you will continue to patronize us.
Yours Sincerely,
Joan Spencer