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Letter

Band 5+: You booked a hotel room for a weekend getaway, but upon arrival, you found that the room was not as advertised and did not meet your expectations. Write a letter to the hotel manager expressing your disappointment and apologizing for any inconvenience caused by your complaint. You should include details about: - what your expectations were based on the advertisement - what specific issues you encountered with the room - what resolution you are seeking from the hotel.

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Note: Both the topic and the answer were created by one of our users.

Dear sir,

Hope everything is well, I would like to inform you that I booked a room in your hotel “Grand Hayah” located in Abu Dhabi cornicharea, through an advertisment that I found online, which I really admire the cleanliness of the room, the view as well as the neat of the room, when I arrived I was chocked, first of all, it doesnt meet my expectations as I saw in the advertisement, everything was not the same, includingg the bed shape, lighting, design it is completely different than the one I saw, I am not satisfied at all.

Beside I have my family with me I do not want to disturb their weekend, I kindly ask you to take into consideration that I want to shift this room tonight, as soon as possible.

I hope you will take the necessary arrangements, looking forward to your reply.

Yours faithfully

Tayseer

Word Count: 150

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Overall Band Score

5
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

6
The letter addresses the task by expressing disappointment with a hotel room and outlining the discrepancies between the advertisement and the actual room. However, the letter could benefit from more specific details about the issues encountered and the desired resolution. To improve, provide concrete examples of the differences between the advertised room and the actual room (e.g., "The advertisement showed a room with a sea view, but our room overlooked a parking lot."). Also, clearly state the desired resolution (e.g., a refund, a discount, or a different room). The tone is generally polite, but could be more assertive in conveying dissatisfaction while maintaining a respectful tone.

Coherence & Cohesion

4
The letter's organization could be improved for better flow. Consider dedicating separate paragraphs to each key point: your expectations, the issues encountered, and the desired resolution. Using clearer transition words and phrases would also enhance the connection between ideas.

Lexical Resource

5
While the vocabulary is generally adequate, there's room to incorporate more precise and varied language to express your disappointment and describe the issues. For instance, instead of 'chocked,' consider using 'disappointed' or 'dismayed.' Varying your word choice can make the letter more impactful.

Grammatical Range & Accuracy

4
The letter contains several grammatical errors that affect clarity. Focus on improving sentence structure, subject-verb agreement, and correct use of articles and prepositions. Proofreading carefully before submission can help identify and correct these errors.

Answers On The Same Topic:

You booked a hotel room for a weekend getaway, but upon arrival, you found that the room was not as advertised and did not meet your expectations. Write a letter to the hotel manager expressing your disappointment and apologizing for any inconvenience caused by your complaint. You should include details about: – what your expectations were based on the advertisement – what specific issues you encountered with the room – what resolution you are seeking from the hotel.

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