Letter

Band 5+: You hired a cleaning service to clean your apartment, but the service was not satisfactory and caused damage to some of your belongings. Write a letter to the cleaning service company to complain about their poor service. You should include: - details of the date and time of the cleaning service - a description of the unsatisfactory cleaning and any damages - what compensation you expect from the company.

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Dear Manager,

I want to let you know the day I booked cleaning services for your company decmber 25, 2025. The problem is he arrived late at my apartment and left some areas of my apartment uncleaned. I think your company compensate me for the incomplete cleaning service as well as for my disappointment.

When he left my apartment I look around to check his cleaning services is unsatisfactory. He left the bathroom surface, dirty toilet, the living room unvacumed, and my kitchen dishes remain unwashed. I am very upset to see this mess that he left.

I would like your company to compensate me free-recleaning services or refund it. I pleased to you send another staff which is fully trained well known about the cleaning services. I want free-recleaning services for my apartment to make up for my disappointment.

I hope you agree with my solution to this problem. I look forward to your email.

Sincere,

Rabia Rauf

Word Count: 159

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

services: 5

cleaning: 4

apartment: 4

company: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by outlining the issues with the cleaning service, providing specific examples, and suggesting a form of compensation. To improve, ensure a more formal tone and elaborate further on the impact of the poor service. Also, proofread carefully to eliminate grammatical errors.

Coherence & Cohesion

The letter's organization is somewhat clear, but could be improved with more distinct paragraphing to separate the issues, examples, and requested compensation. Transitions between ideas are weak, making the letter feel disjointed. For example, the transition from mentioning the late arrival to the uncleaned areas could be smoother. Consider using cohesive devices like 'In addition to the late arrival' or 'Furthermore' to connect ideas more logically.

Lexical Resource

The vocabulary used is basic and lacks the precision needed to effectively convey the writer's dissatisfaction. There is repetitive use of words like 'cleaning services' and 'disappointment.' To improve, try to incorporate more specific and descriptive language. For example, instead of 'dirty toilet,' you could say 'toilet bowl stained with grime.' Use a thesaurus to find synonyms and expand your lexical range.

Grammatical Range & Accuracy

The letter contains numerous grammatical errors that impede clarity. Issues include incorrect verb tenses ('I look around' should be 'I looked around'), subject-verb agreement problems, and awkward phrasing ('I pleased to you send' is grammatically incorrect). Sentence structure is also simplistic, limiting the expression of more complex ideas. Focus on improving your understanding of basic grammar rules and practice constructing more varied sentence types. Proofread carefully to catch and correct errors.

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