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Letter

Band 5+: You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter • explain the situation • complain about the bad service • ask for immediate delivery of your order or your money back

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Dear Sir or Madam,

I am writing this letter to inquire about my order which i placed 3 weeks before. On your website it was clearly mentioned that it will deliver after 2 days but till now i did not receive my order. It was a juicer blender and order number is: 12345.

I sent email to your company 1 week before but no one get back to me. I called several times but the the number which is wrriten on your website is not a correct number.

I am very disappointed with your service and from now i will never place an order from your website. Moreover, i will share my bad experience with your online shop on social media.

I want from you to take an imidiate action on ths issue. I want my item tomorrow morning or else i want a refund on urgent basis as you failed to fulfill your promise.

Waiting for you responce.

Your Sincerely

Sana

Word Count: 162

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

order: 4

website: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. The situation is clearly explained, the complaint is registered, and a clear request for action is made. Minor improvements in clarity and structure could elevate the response.

Coherence & Cohesion

The letter's message is mostly understandable. However, some grammatical errors and awkward phrasing disrupt the flow and cohesion. Improved sentence structure and grammar would significantly enhance readability.

Lexical Resource

4.5

The vocabulary used is appropriate for the context, but the range is limited. More sophisticated vocabulary and precise word choices would improve the overall lexical resource score.

Grammatical Range & Accuracy

3.5

The letter contains several grammatical errors that affect the overall clarity and accuracy. Significant improvement in grammar and punctuation is needed to achieve a higher score.

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You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter • explain the situation • complain about the bad service • ask for immediate delivery of your order or your money back

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Band 5+

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Band 6+

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Band 5+

You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter • explain the situation • complain about the bad service • ask for immediate delivery of your order or your money back

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Band 4+

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