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Letter

Band 5+: You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter • explain the situation • complain about the bad service • ask for immediate delivery of your order or your money back

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam.

I am writing to describe the situation regarding my the latest order, that I have not received yet.

I wish to inform you that there is an item, which I ordered in your shop three weeks ago. After a while I got the message from the shop’s delivery department about some difficulties and the manager asked if it is possible to wait two extra days. I answered “yes, sure”, but I am still waiting for my item.

I am not a scandal person, but the situation is forsing me to write the message for you. Also, I want to complain not only about the delivery department, but also the person, who should read and make feetback on customer’s e’mails. I sent the e’mail last week and nothing has happend.

I want to get my order in 3 future days. If it is not possible – I ask you to get my money back as soon as possible.

I look forward to hearing from you regarding this matter.

Sincerely,

Konstantin Kuznetsov

Word Count: 172

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Overall Band Score

5.5
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

6.5
The letter adequately addresses all parts of the task. The situation is clearly explained, the complaint is registered, and a solution is requested. Minor improvements in clarity and structure would enhance the response.

Coherence & Cohesion

5.5
The letter's message is mostly understandable. However, some sentences lack clarity and smooth transitions between ideas. Improving sentence structure and flow would significantly enhance coherence.

Lexical Resource

5
The vocabulary used is appropriate for the context. While functional, expanding the range of vocabulary and using more precise language would improve the overall lexical resource score.

Grammatical Range & Accuracy

4
The letter contains several grammatical errors that affect the overall clarity and fluency. Improving grammatical accuracy is crucial for achieving a higher score.

Answers On The Same Topic:

You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter • explain the situation • complain about the bad service • ask for immediate delivery of your order or your money back

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Band 5+

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Band 6+

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