Band 6+: You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter • explain the situation • complain about the bad service • ask for immediate delivery of your order or your money back

Dear Sir or Madam,

I am writing to express my dissatisfaction with your online store. I ordered a view items from your store three weeks ago. Since the online page told me that my order would be deliverd two days later, I stayed home all day that Tuesday. I regret to say, that I have been waiting all day for nothing. On friday, when my clothes still had not arrived, I decided to sent an email to costum support.

To make matters worse, they did not even reply to me. I feel really disappointed and I think it is not very costumer friendly. In addition, I still have not received my order yet.

I am asking you to sent my shipment within five days or provide me a full refund. If not, I am forced to take legal actions. My ordernumber is: HDFS12.

I hope to hear back from you soon.

Yours sincerely,

Anna de Wilde