Band 6+: You purchased a mobile phone from an online store a week ago, but you've encountered several issues with it since receiving it. Write a letter to the online store's customer service department complaining about the faulty mobile phone. You should mention: - The specific problems you are experiencing with the phone - What steps you have already taken to try and resolve the issues - What you expect the online store to do to rectify the situation

Dear Mr. Smith,

I am writing this letter expressing my dissatisfaction regarding the latest purchase from your website. I placed an order for the latest Samsung smartphone model, S25 Ultra, on 28th January and received a timely delivery on 7th February. However, my excitement turned into dissapointment when I opened the parcel and found the mobile screen slightly cracked.

The screen glitched constantly, making the navigation extremely difficult when I turned it on. Furthermore, I also observed a few scratches on the camera lens and the lock button did not function appropriately.

Upon observing these issues, I immediately recorded the above mentioned defects for proof and contacted the website’s customer service department to raise a complaint and presented the bill of purchase and other details.

Since it’s a recently purchased smartphone and under warranty, I request the store to rectify this mistake. Instead of a replacement, I request you for a refund as I am in urgent need of a new mobile phone and cannot wait for the replaced product to arrive.

I sincerely hope you to take immediate actions.

Yours faithfully,

Ariha Shaikh.