Band 6+: You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car. Write a letter to the manager. In your letter explain the problems you have had in contacting the company, and explain your dissatisfaction describe the problems with the car tell the manager what you want him to do

Dear Sir or Madam,

I recently bought a Dodge Challenger 2023, from your company. It worked fine for a week but then, started making some unusual sound during ignition. I tried every possible method to contact your sales associates, however, was disappointed every time, as there was no response. Therefore, it left me no choice instead, to write a letter to you.

On January 22, 2025, I locked a deal with Mr. James and bought a Dodge Challenger 2023 model. My customer number is 123456. After driving it for a week (200 km), its V8 engine started making unusual noise. The problem occured when I tried to auto-start it from my apartment. I tried this feature for the first time and, hence I never got to know of this issue before. I checked the fuel levels and even showed it to my boyfriend, who has better knowledge about engines. However, everything was done right, it seems like there is a problem with the car itself. I got disappointed and then phoned your agency, but no one answered it. Therefore, I contacted Mr. James on the phone given on his business card and left him a message and an email as well. I waited for 2 days, but there was no response.

I am completely unsatisfied after this experience and I would like you to contact me as soon as possible and provide me with a possible solution.

Yours sincerely,

Harnish Kaur.